PAUL GONSALVES

910-***-**** home 509-***-**** cell

E-mail: paulanthony27@outlook

SUMMARY

Service professional with extensive management and customer experience, providing support in varied settings. Specialized in providing exceptional service to both internal and external customers. Focused on improving processes to increase the customer service experience for all clients and customers, as well as focusing on efficiencies and decreasing overall costs. Outstanding team builder with great attention to detail. Possess BA degree from California State University Sonoma, graduated cum laude. Highly motivated and focused self-starter, with disciplined work ethic. Works well without direct supervision.

PROFESSIONAL EXPERIENCE

CROSSMARK INTERNATIONAL, JACKSONVILLE, NC

September 2023-March 2023

Food and beverage demonstrations at Sam's Club. Sales, customer service, food preparation, achieving and surpassing sales goals.

HOME DEPOT, COLLEGE PLACE, WA

January 2023-March 2023

Garden Department Associate

CHS PRIMELAND, CENEX GAS STATION AND STORE WALLA WALLA, WA

May 2019-September 2022

Cashier, receiving, store maintenance. All closing and maintenance store procedures, with high accuracy on cash register. Receiving and distribution of weekly freight orders.

W3 WINE TOURS WALLA WALLA, WA

April 2019-December 2019

Operation of wine tour van, with up to 11 passengers to various area wineries, with excellent driving safety record and customer reviews.

EASTRIDGE WORKFORCE SOLUTIONS LAS VEGAS, NV 2015-2018

Convention Support Staff.

ALL TEAM STAFFING LAS VEGAS, NV

2014-2018

Special Event Support Staff, Porter, Event Set up and Break Down.

MANPOWER STAFFING SERVICES LAS VEGAS, NV

2014-2015

Special Event Support Staff.

THE IVANHOE HOTEL AND RESTAURANT FERNDALE, CA

2013

Salad & Dessert Station

Preparation and presentation of salads and desserts in high volume 5-Star steakhouse.

•Responsibilities increased after 2 weeks of employment, to include all prior food preparation

required

SELF CONTRACTED-CATERING STAFF, BANQUET AND FOOD SERVER, BARTENDER, EVENT MANAGEMENT

Meal preparation, table service, banquet set-up and break-down, bartending, maintaining clean and orderly work and guest areas, food delivery compliant with all health standards, other duties as needed and assigned.

Companies employed with:

MANGIA-NOSH CATERING SAN RAFAEL, CA 2004 -2012

AT THE DINNER TABLE NOVATO, CA 2006 -2012

ALTA CUISINE NOVATO, CA 2005 -2012

GREAT PIES SAN RAFAEL, CA 2007 -2012

MANGIA-NOSH DELICATESSEN SAN RAFAEL, CA 2008 -2012

Food Service and Assistant Management Responsibilities

Sandwich Artist, Barista, meal preparation, management responsibilities including opening and closing store procedures, POS cash reconciliation, banking, inventory, procurement of supplies, training, other duties as needed and assigned. Worked with dynamic and diverse team of dedicated individuals to deliver successful and high-profile events.

•High cash reconciliation accuracy

BASKIN ROBBINS, MILL VALLEY AND LARKSPUR, CA 1991-2004

Manager & Cake Decorator

All Management duties related to retail operation of consistently successful high volume food service establishment. Duties included interviewing, hiring and terminating of staff, as well as training and motivation of staff.

•Retained high performing staff in a high –turnover environment

•Maintained brand standards for the Baskin Robbins Brand.

•Received franchise award for Sales and Quality Presentation

•Established and maintained relationships within the community in order to increase visibility of franchises, earning civic award for positive impact on community.

•Assisted Staff in providing exceptional and memorable experiences for customers.

ADDITIONAL RELEVANT EXPERIENCE

Retail Manager - Supervised staff, balanced register, and provided quality customer service in high stress retail environment.

Shipping and Receiving- Driver with security clearance.

EDUCATION

BA – Psychology, Sonoma State University, Rohnert Park, CA

PROFESSIONAL DEVELOPMENT

Time Management Course

Baskin Robbins Management Training Program

Current Nevada Food Handler's Certificate

Current Nevada TAM Card

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