Hakim Rahim

linkedIn.com/in/Hakim-Rahim 404-***-**** ad41sg@r.postjobfree.com

WORK EXPERIENCE

Standard Office Systems, Inc. Georgia

Network Security Engineer July 2019 - Present

• Increased internal customer satisfaction by 65% by applying security patches, OS service packs, and update virus definition via remote connection.

• Overseeing diverse support functions encompassing network connectivity, Voice over IP, account provisioning, email

(Outlook), Windows installation, configuration, and upgrade troubleshooting

• Maintained and provided support for all TCP/IP network configurations, assisting customers with antivirus installation, and configuring remote access VPN software and profiles for over 7,000 internal employees.

• Monitored identity and access management for potential abuse of permission by authorized system users. Micro Center Georgia

IT Hardware Support Technician February 2018 - July 2019

• Saved over $78,000 annually by repairing faulty hardware components such as motherboards, RAM, hard drives, and power supplies.

• Offered daily management and coordination of the IT help desk through prompt resolution of technical problems.

• Diagnosed computer system faults, including debugging, correcting, repairing, and examining computer systems, printers, and other peripherals.

● Created on-call documentation outlining a comprehensive remediation step for technical changes, task management, and incident response, ensuring adherence to SLAs.

First Aid Computer Services, Inc. Georgia

Information Technology Specialist January 2017 - February 2018

● Delivered comprehensive reports to support engineering teams in diagnosing server hardware, database, and application performance issues that impacted the end-user experience.

● Collaborated internally to oversee the re-engineering and customization

● Organized, executed, and managed scheduled network maintenance, including software, hardware, and topology changes. Evaluated staff skills and delegated engineers to perform non-critical tasks on the network.

● Assisted in the installation, configuration, and troubleshooting of hardware and software for over 5,000 end-users. Micro Center Georgia

Desktop Support Technician November 2013 - January 2017

• Provided on-site desktop support to Micro Center’s hardware and software department.

• Contributed to the on-call rotation schedule, ensuring round-the-cloud availability for more than 350 internal and external customers.

• Troubleshoot and resolve various software, hardware, and network issues in collaboration with another IT team.

• Led monthly technical skill development programs, including hands-on workshops for over 100 internal customers, focused on new products.

EDUCATION

Gwinnett Technical College Georgia

AAS in Network Specialist Degree Pending

Concentration: Cybersecurity and Networking

CERTIFICATIONS

● Datto Certified Practitioner in Networking

● Mimecast Certified Cybergraph

● Mimecast Certified Secure Email Gateway

● Certified Unite Technical Support

● Sophos Certified Firewall Engineer

SKILLS

Network Engineering Datto Mimecast Sophos Meraki Ubiquiti APS Cisco Linux Mac OS Windows 10 TCP/IP Ticketing Firewall Router Switches Servers Patching System Upgrades VPN HSM Hardware Data Center

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