Customer Service Human Resource

Carlos D. Nuckols ***** **th Ave S C-*** Kent, WA 98032 Home: 206-***-****

******************@*******.***

OBJECTIVE: Seeking a position as a customer service supervisor l

SUMMARY OF QUALIFICATIONS

Active U.S. Government security clearance

Superior performance award for the past 7 years in Human Resources

Ability to multitask and operate in stressful situations

Excellent communication and customer service skills

EDUCATION

Currently enrolled at the University of Management and Technology

Pima Medical, Dental Assisting Certificate July 21, 2013

Certificates: HIPPA, OSHA, HIV/AIDS date issued September 27, 2012, Adult and Child BLS/CPR & AED American heart Association Expires September 27, 2013

U.S. Army Human Resource 42A School September 2006 – November 2006

Bates Technical High School – 1993

WORK EXPERIENCE

In my prior experience as a Human Resource SGT in the U.S. Army, I have performed the following job duties consistently at an expert level within the realm of my past and current experience. The job duties include but are not limited to; operating a computer terminal to create, edit, print, retrieve, and/or manipulate files; maintaining security and confidentiality of records, equipment, along with computer access; maintaining electronic records. I also provide advanced expert knowledge of medical terminology by performing the following duties; advising patients of any special test preparations for upcoming appointments; reading medical orders to schedule patients appointments in the appropriate specialty clinics; maintaining records and filing systems; assuring that accurate clinic statistics are maintained; performing clerical duties in a complex and active office; performing data entry; scheduling patient’s appointments to appropriate clinics; completing forms and documents in order to schedule patient’s appointments; Advising providers on regulations, policies, and administrative procedures; interpreting and verify providers’ orders; explaining basic policies or procedures; Finally, I consistently provide advanced knowledge of terminology due to the technical nature of language utilized by clinicians, such as but not limited to; using judgment in interpreting and adapting guidelines; explaining procedures and requirements to patients and their family members or representatives; effectively communicate with members of the public in an office setting; developing relationships with Veterans and their family members; providing community-based information to Veterans and their families in regards to community-based services, programs, and information that may be of use to the Veteran.

Human Resource SGT U.S. Army, Bamberg, Germany

240th Quartermaster Combat Support Company U.S. Army - Bamberg, SC - May 2010 to July 2012

• Highly proficient in multiple computer systems and online filing databases to include, Microsoft Professional Office: (Word, Excel, PowerPoint, Outlook). NIPRNET (Unclassified computer drive and network) and SIPRNET (Secret classification computer drive and network)

• Prepares and processes documents in support of 240th Quartermaster Company, non-judicial punishment, Separation board proceedings and other administrative law matters.

• Provides administrative assistance services to a community with more than 1,200 identification card holders with over a 90% customer satisfaction rate.

• Maintains 100% accountability of Company level finance and favorable actions.

• Monitors and reviews actions from company level personnel office, ensure accuracy, and maintain a superior turnaround time for all actions to be dispatched and completed.

• SPC Nuckols hard work and dedication to duty was a key factor during the 266th Finance Management

Inspection in support of 391st CSSB Bamberg, Germany; he reconciled the Unit Commander Finance Report (UCFR), Duty Registration of Transaction (DROTS) and Leave Control Log for FY10. Due to SP commitment to unit success he boosted the finance inspection score from 55% to 100%.

Human Resources Specialist U.S. Army, Camp Eggers, Afghanistan

278th Signal Company U.S. Army - Kabul – March 4, 2009 to April 27, 2010

• Served on over 100 missions as a Gunner and Truck Commander.

• Created, reviewed, and submitted monthly reports including information about strength management,

Equipment and accountability of over 90 service members and 300 civilians.

• Managed and maintained individual personnel files and records, as well as supervised the U.S. Army Leaves and Passes program for over 300 individuals.

• Responsible for the processing of any changes, requests and updates of over 300 service member’s personal pay, to include any reimbursement for any business related travel, lodging, or meals.

• Highly proficient in EMILPO, DTMS, DTS, Microsoft Professional Office (Word, Excel, PowerPoint, Outlook, and Access),

Human Resource Specialist U.S. Army, Fort Lewis, Washington

1st Special Forces Group (Airborne) - Fort Lewis, WA - November 2006 to February 2009

• Successfully prepared and processed over 400 recommendations for awards and decorations, as well as organized and operated the award ceremonies for their presentation.

• SPC Nuckols has consistently displayed his true professionalism in support of 1st Special Forces Group

(Airborne) by effectively training new Soldiers in all aspects concerning finance and leave, by bringing the new Soldiers up to standard on these functions within the Human Resource Center, he helped improve the overall combat readiness and efficiency of the entire Group Support Command. SPC is also expert qualified on M-4 rifle and M-9 pistol.

Carlos D. Nuckols 24615 64th Ave S C-309 Kent, WA 98032 Home: 206-***-****

******************@*******.***

OBJECTIVE: Seeking a position as a customer service supervisor l

SUMMARY OF QUALIFICATIONS

Active U.S. Government security clearance

Superior performance award for the past 7 years in Human Resources

Ability to multitask and operate in stressful situations

Excellent communication and customer service skills

EDUCATION

Currently enrolled at the University of Management and Technology

Pima Medical, Dental Assisting Certificate July 21, 2013

Certificates: HIPPA, OSHA, HIV/AIDS date issued September 27, 2012, Adult and Child BLS/CPR & AED American heart Association Expires September 27, 2013

U.S. Army Human Resource 42A School September 2006 – November 2006

Bates Technical High School – 1993

WORK EXPERIENCE

In my prior experience as a Human Resource SGT in the U.S. Army, I have performed the following job duties consistently at an expert level within the realm of my past and current experience. The job duties include but are not limited to; operating a computer terminal to create, edit, print, retrieve, and/or manipulate files; maintaining security and confidentiality of records, equipment, along with computer access; maintaining electronic records. I also provide advanced expert knowledge of medical terminology by performing the following duties; advising patients of any special test preparations for upcoming appointments; reading medical orders to schedule patients appointments in the appropriate specialty clinics; maintaining records and filing systems; assuring that accurate clinic statistics are maintained; performing clerical duties in a complex and active office; performing data entry; scheduling patient’s appointments to appropriate clinics; completing forms and documents in order to schedule patient’s appointments; Advising providers on regulations, policies, and administrative procedures; interpreting and verify providers’ orders; explaining basic policies or procedures; Finally, I consistently provide advanced knowledge of terminology due to the technical nature of language utilized by clinicians, such as but not limited to; using judgment in interpreting and adapting guidelines; explaining procedures and requirements to patients and their family members or representatives; effectively communicate with members of the public in an office setting; developing relationships with Veterans and their family members; providing community-based information to Veterans and their families in regards to community-based services, programs, and information that may be of use to the Veteran.

Human Resource SGT U.S. Army, Bamberg, Germany

240th Quartermaster Combat Support Company U.S. Army - Bamberg, SC - May 2010 to July 2012

• Highly proficient in multiple computer systems and online filing databases to include, Microsoft Professional Office: (Word, Excel, PowerPoint, Outlook). NIPRNET (Unclassified computer drive and network) and SIPRNET (Secret classification computer drive and network)

• Prepares and processes documents in support of 240th Quartermaster Company, non-judicial punishment, Separation board proceedings and other administrative law matters.

• Provides administrative assistance services to a community with more than 1,200 identification card holders with over a 90% customer satisfaction rate.

• Maintains 100% accountability of Company level finance and favorable actions.

• Monitors and reviews actions from company level personnel office, ensure accuracy, and maintain a superior turnaround time for all actions to be dispatched and completed.

• SPC Nuckols hard work and dedication to duty was a key factor during the 266th Finance Management

Inspection in support of 391st CSSB Bamberg, Germany; he reconciled the Unit Commander Finance Report (UCFR), Duty Registration of Transaction (DROTS) and Leave Control Log for FY10. Due to SP commitment to unit success he boosted the finance inspection score from 55% to 100%.

Human Resources Specialist U.S. Army, Camp Eggers, Afghanistan

278th Signal Company U.S. Army - Kabul – March 4, 2009 to April 27, 2010

• Served on over 100 missions as a Gunner and Truck Commander.

• Created, reviewed, and submitted monthly reports including information about strength management,

Equipment and accountability of over 90 service members and 300 civilians.

• Managed and maintained individual personnel files and records, as well as supervised the U.S. Army Leaves and Passes program for over 300 individuals.

• Responsible for the processing of any changes, requests and updates of over 300 service member’s personal pay, to include any reimbursement for any business related travel, lodging, or meals.

• Highly proficient in EMILPO, DTMS, DTS, Microsoft Professional Office (Word, Excel, PowerPoint, Outlook, and Access),

Human Resource Specialist U.S. Army, Fort Lewis, Washington

1st Special Forces Group (Airborne) - Fort Lewis, WA - November 2006 to February 2009

• Successfully prepared and processed over 400 recommendations for awards and decorations, as well as organized and operated the award ceremonies for their presentation.

• SPC Nuckols has consistently displayed his true professionalism in support of 1st Special Forces Group

(Airborne) by effectively training new Soldiers in all aspects concerning finance and leave, by bringing the new Soldiers up to standard on these functions within the Human Resource Center, he helped improve the overall combat readiness and efficiency of the entire Group Support Command. SPC is also expert qualified on M-4 rifle and M-9 pistol.

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