References Available Upon Request

ROGER P. HORBAY

Elora, ON 519-***-**** ad41r7@r.postjobfree.com

I am seeking a position in a customer service environment where I can apply my people skills, demonstrated ability to meet high quality standards, demonstrated ability to work independently and as part of team, and demonstrated commitment to excellent customer service. PROFILE

Solid record of customer service excellence; helpful, respectful, compassionate person

Clear and effective delivery of oral and written communication skills

Reliable, flexible, and accountable worker who remains calm under pressure

Computer proficiency in Word, Excel, Publisher, Outlook and PowerPoint and other programs

Clean driver’s abstract

Have achieved a successful career in the human services and addictions fields and as an entrepreneur RECENT WORK EXPERIENCE

Guelph General Hospital, Guelph, ON August 2020 – June 2022 COVID Screener

Troy Baker Custodial Contractor, Fergus, ON September 2020 – August 2021 Part-Time Caretaker

General cleaning of school

Zehrs, Fergus ON 2020

COVID Ambassador

Ensured that all COVID-19 Public Health requirements were adhered to Portage Ontario, Elora, ON 2017-2018

Overnight Counsellor

Established and maintained helping relationships, provided crisis intervention and support

Supervised residents adhering to policies, procedures and protocols

Communicated any issues, concerns or behaviors within multi-disciplinary team RECENT VOLUNTEER EXPERIENCE

CMHA Waterloo-Wellington, Fergus, ON 2019-2022

Group Facilitator in Self Help & Peer Support

Facilitate Peer-Support Recovery groups with a focus on skills, coping, recovery and fostering hope in a safe, respectful and supportive environment

Find, develop and share relevant content for recovery groups EDUCATION & CERTIFICATIONS

Human Services Counselling Honours Diploma, George Brown College, Toronto, ON