Task Force Customer Service
Resume:
Michael Mitchell
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Areas of Expertise
Leadership & Management
Luxury Resort Operations
Annual & Strategic Planning
Property Renovations
Task Force Support
Budget Oversight
Forecasting & Cost Control
Customer Service
Peer Collaboration
Performance Coaching
Relationship Development
Service Excellence
Training & Supervision
Strong Communication
Team Motivation
Contractor & Vendor Management
Well versed in Forbes and AAA
Standards
Professional Experience
Mountain Lodge Telluride Telluride, CO
Director of Housekeeping July 2021 – Present
The Little Nell Residences Aspen, CO
Director of Housekeeping & Property Management August 2018 – July 2021 Devil’s Thumb Ranch Resort & Spa Tabernash, CO
Director of Housekeeping March 2016 – August 2018
The Peaks Resort & Spa Telluride, CO
Director of Rooms Operations (Task Force) August 2015 – January 2016
Recruited back to help when ownership transitioned to Telluride Ski & Golf The Little Nell Residences Aspen, CO
Executive Housekeeper & Property Manager November 2013 – August 2015
Managed 86 luxury 5 diamond multi-room units for Aspen Ski Company Mountain Lodge Telluride Telluride, CO
Concierge June 2013 – November 2013
Inn at Lost Creek, Telluride Ski & Golf Telluride, CO Consultant, Opening Innkeeper April - May 2013
Hired to rapidly renovate, upgrade and re-open this 35 unit property Grand Heritage Hotels Based in Telluride, CO
Operations / Rooms Director November 2012 – March 2013
Based at Peaks Resort & Spa / See Forever Condominiums Michael Mitchell
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Task Force: Grand Heritage Doha, five star property in Qatar (TripAdvisor/Booking.com, increased service ratings from #12 to #2 in 6 months)
Task Force: Costa Baja Resort in Mexico
Task Force: Stanley Hotel in Estes Park, CO
Managed Operations including housekeeping, front desk and wellness / support to F&B Vail Cascade Resort & Spa (DH&R) Vail, CO
Director of Housekeeping September 2005 – June 2010
Task Force at Wild Dunes (SC), Stowe Mountain Lodge (VT), Suncadia Resort (WA) Wyndham Atlanta Atlanta, GA
Director of Housekeeping April 2003 – September 2005 Emerald Pointe Resort (KSL) Lake Lanier Islands, GA Director of Housekeeping June 1998 – April 2003
Hotel Rooms, Lake Houses & House Boats
Courtyard by Marriott Buckhead, GA
Executive Housekeeper June 1997 – June 1998
Atlanta Hilton & Towers Atlanta, GA
Assistant Director of Housekeeping September 1982 - June 1997
Task Force at New York Hilton
U.S. Army Europe
Supply Sergeant 1973 – 1982
Education
North Carolina State University, associate degree in management and music
Bell & Howell School of Technology (now DeVry University)
Impact Foundation of Leadership, Hilton Hotel Management, Supervisory Development
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