Michael Mitchell

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970-***-****

Areas of Expertise

Leadership & Management

Luxury Resort Operations

Annual & Strategic Planning

Property Renovations

Task Force Support

Budget Oversight

Forecasting & Cost Control

Customer Service

Peer Collaboration

Performance Coaching

Relationship Development

Service Excellence

Training & Supervision

Strong Communication

Team Motivation

Contractor & Vendor Management

Well versed in Forbes and AAA

Standards

Professional Experience

Mountain Lodge Telluride Telluride, CO

Director of Housekeeping July 2021 – Present

The Little Nell Residences Aspen, CO

Director of Housekeeping & Property Management August 2018 – July 2021 Devil’s Thumb Ranch Resort & Spa Tabernash, CO

Director of Housekeeping March 2016 – August 2018

The Peaks Resort & Spa Telluride, CO

Director of Rooms Operations (Task Force) August 2015 – January 2016

Recruited back to help when ownership transitioned to Telluride Ski & Golf The Little Nell Residences Aspen, CO

Executive Housekeeper & Property Manager November 2013 – August 2015

Managed 86 luxury 5 diamond multi-room units for Aspen Ski Company Mountain Lodge Telluride Telluride, CO

Concierge June 2013 – November 2013

Inn at Lost Creek, Telluride Ski & Golf Telluride, CO Consultant, Opening Innkeeper April - May 2013

Hired to rapidly renovate, upgrade and re-open this 35 unit property Grand Heritage Hotels Based in Telluride, CO

Operations / Rooms Director November 2012 – March 2013

Based at Peaks Resort & Spa / See Forever Condominiums Michael Mitchell

ad41ou@r.postjobfree.com

970-***-****

Task Force: Grand Heritage Doha, five star property in Qatar (TripAdvisor/Booking.com, increased service ratings from #12 to #2 in 6 months)

Task Force: Costa Baja Resort in Mexico

Task Force: Stanley Hotel in Estes Park, CO

Managed Operations including housekeeping, front desk and wellness / support to F&B Vail Cascade Resort & Spa (DH&R) Vail, CO

Director of Housekeeping September 2005 – June 2010

Task Force at Wild Dunes (SC), Stowe Mountain Lodge (VT), Suncadia Resort (WA) Wyndham Atlanta Atlanta, GA

Director of Housekeeping April 2003 – September 2005 Emerald Pointe Resort (KSL) Lake Lanier Islands, GA Director of Housekeeping June 1998 – April 2003

Hotel Rooms, Lake Houses & House Boats

Courtyard by Marriott Buckhead, GA

Executive Housekeeper June 1997 – June 1998

Atlanta Hilton & Towers Atlanta, GA

Assistant Director of Housekeeping September 1982 - June 1997

Task Force at New York Hilton

U.S. Army Europe

Supply Sergeant 1973 – 1982

Education

North Carolina State University, associate degree in management and music

Bell & Howell School of Technology (now DeVry University)

Impact Foundation of Leadership, Hilton Hotel Management, Supervisory Development

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