Salesforce Administrator Platform
Resume:
Pronati Debnath
Salesforce Administrator
Contact
Cumming, Georgia 30041
*******@*******.***
Objective
Results-driven and certified Salesforce Administrator with a track record of success in designing, configuring, and maintaining Salesforce implementations. Demonstrated expertise in optimizing system performance, streamlining workflows, and ensuring seamless user adoption. Seeking a challenging Salesforce Administrator role where my technical proficiency, strategic mindset, and commitment to driving organizational success through CRM excellence can contribute to the growth and efficiency of the company.
Education
DeVry University
Decatur, Georgia
Computer Information System
Status
US Citizen
Certificates
Salesforce Certified Administrator
Salesforce platform Developer I
Salesforce Omni Studio Developer
Microsoft Certified Azure Fundamentals
Experience
Volunteer Salesforce Administrator Blaze Your Trail
June 2023 – present
Led projects for the Australian nonprofit, The Nappy Collectives, overseeing the creation of reports to cleanse duplicate data using Salesforce Inspector Reloaded.
Worked on the NPSP Digital Audit projects for The Nappy Collectives and The Infant’s Home websites.
Implemented a custom desktop/mobile alert system to notify users of crucial events in the Salesforce org, particularly alerting the Account owner when a high-priority case is created.
Managed user-related aspects, including the creation of users, queues, groups, profiles, permission sets, roles, and role hierarchies, as well as implementing sharing rules, Flows, Custom objects, Custom fields, Approval processes, and lightning page setup.
Developed various reports (summary, matrix, pie charts) and dashboards, significantly improving data analysis capabilities.
Conducted data imports using Salesforce Inspector, Data Import Wizard, and Data Loader for bulk record addition/update.
Managed Salesforce application user profiles, roles, permissions, security tokens, and user validation rules.
Utilized Salesforce’s process automation tools to enhance lead, case, and opportunity management, contributing to improved sales and customer success.
Collaborated with a Business Analyst to gather business requirements before initiating application development.
Additional Study
June 2022 – June 2023
Platform Understanding: Acquired a strong grasp of the Salesforce platform, demonstrating the ability to construct custom apps and objects, formula fields, workflows, and custom views.
Development Proficiency: Hands-on design and development of custom solutions on the Force.com platform, involving substantial work in Apex Triggers, Apex Classes, Lightning Web Components (LWC), Visualforce, Lightning Platform, SOQL queries, and components.
Reporting and Dashboard Creation: Developed reports and dashboards within Salesforce.com, enhancing data visualization and analytics capabilities.
System Customization: Performed analysis, design, and support for Salesforce system customization, ensuring alignment with organizational needs.
Collaborative Development: Worked closely with the development team to build custom Salesforce applications using Apex and Visualforce, contributing to collaborative projects.
Code Quality Enhancement: Actively participated in code reviews, collaborating with senior developers to enhance code quality and adherence to best practices.
Integration Development: Assisted in the development of integrations between Salesforce and external systems, gaining practical experience in connecting Salesforce with external platforms.
Lightning Platform Mastery: Gained hands-on experience with Salesforce Lightning Platform, showcasing proficiency in leveraging its features for enhanced user experience.
Administrative Skills: Developed competence in Salesforce Administration, rounding out a comprehensive skill set for effective platform management.
Salesforce Developer Revolent Group
March 2022 – June 2022
Salesforce Deployment and Integration:
Successfully deployed Sandbox builds to production, ensuring the seamless transition of developments into the live environment.
Installed and configured the Dreamhouse app, showcasing proficiency in managing and integrating third-party applications within the Salesforce ecosystem.
Custom Application Development:
Designed and developed custom applications and solutions, demonstrating creative problem-solving and technical expertise in utilizing the Salesforce platform to meet specific business needs.
Apex Programming Mastery:
Acquired a strong foundation in Apex and its similarities to .NET programming.
Wrote Apex triggers to execute custom database actions, contributing to optimized data management within the Salesforce environment.
Visualforce UI Development:
Utilized Visualforce to craft custom user interfaces for both mobile and web applications, enhancing the overall user experience and aligning interfaces with business requirements.
Career Gap Additional study
February 2020 – February 2022
React JS Coursework:
Completed a comprehensive five-day React JS online course, gaining hands-on experience by successfully creating clone projects. Demonstrated commitment to staying updated with relevant technologies.
WordPress Website Development:
Developed a personal website using WordPress, showcasing practical skills in web development and content management. This initiative reflects a proactive approach to enhancing digital presence and technical capabilities during the career gap.
Key Skills
Salesforce Trailhead
NPSP. Agile Methodologies · Salesforce Lightning · Lightning Web Components · Apex Programming · Cascading Style Sheets (CSS) · JavaScript · HTML
Web Developer Quikrete Inc., Duluth, GA,
October 2013 – February 2020
Developed web applications and Forms websites for Pavestone, Customs, and Rinker.
Maintained backend systems using C# .NET, .NET Framework, and ASP.NET for various client projects.
Designed and implemented SQL Server databases, focusing on efficient data models and writing optimized T-SQL queries.
Contributed to front-end development using JavaScript, HTML, and CSS to enhance user interfaces and ensure cross-browser compatibility.
Created a company portal using the SharePoint platform.
Actively participated in agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings.
Conducted thorough testing and debugging, resolving software defects to deliver high-quality products.
Improved UI/UX of internal web applications with jQuery, Angular JS, and JavaScript, resulting in cost reductions and enhanced user experience for 80+ plants and 2000+ employees.
Programmer Analyst Georgia Archives, Atlanta, GA
October 2006 – July 2013
Developed, tested, and executed database-driven websites for Virtual Vault, DAG, GHRAB, GHRAB Grant, Archives Portal, and State Evaluation Tool using C# and Crystal Report 11.
Maintained backend systems using C# .NET, .NET Core, and ASP.NET, accounting for 70% of daily responsibilities.
Implemented efficient database designs using SQL Server and wrote complex T-SQL queries.
Assisted in developing JavaScript-based frontend components, enhancing user interfaces for optimal user experience.
Developed the Virtual Vault, providing virtual access to Georgia's historical documents from 1733 to the present.
Created and maintained databases, DTS, and backend database programming using Microsoft SQL Server 2005-2008.
Developer Analyst Radiotherapy Clinics of Georgia, Atlanta, GA
June 2005 – June 2006
Developed, tested, and executed database-driven Corporate Directory
Created, tested, and executed Intranet for RCOG
Developed database-driven Patient reports using Crystal Reports 11 report viewer.
Achievements
Achieved Salesforce certification, demonstrating a commitment to professional development and expertise as a Salesforce Administrator.
Implemented process optimizations and automation, reducing manual tasks by 70% and enhancing overall workflow efficiency.
Spearheaded Salesforce training initiatives, boosting user adoption by 80% and ensuring a skilled and efficient team.
Languages
English, Bengali, Hindi
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