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Customer Service

Queens, NY
April 16, 2024

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Wajiha Iqbal Queens, New York 936-***-****


Dedicated and trustworthy customer service specialist with Nine years of experience with online software troubleshooting, tech support and customer care. Has an average customer satisfaction rate of 87%, which is 15% higher than the company average. Seeking to leverage experiences and skills for the non-profit sector.


LaGuardia Community College, Long Island City, New York. (Credit (Sept. 2022 - May 2024)

Associate Degree in Accounting Enrolled Fall22-Spring23) University of Karachi, Karachi, Pakistan (May 2015 - Sept. 2021)

Bachelor’s in Commerce (Accounting)

Degree College Karachi, Pakistan. (Aug-2013-March 2015)

Intermediate in Commerce (Accounting)

Gulistan Girls School Karachi Pakistan. (2008)

Matriculation In Science (Pre-medical)

Work Experience

Peer Advisor

LaGuardia Community College · Full-time On-site (Aug 2023 – Nov 2023) Queens, United States ·

Security Officer

Allied Universal · Part-time On-site (Sep 2022 -Dec 2023) Lenox Hill Hospital Northwell Health ·

Security Officer

Allied Universal · Full Time On-site (Jan 2024 -Mar 2024) NYC Health + Hospitals/Bellevue

Securing the premises and personnel by staying on patrol,

monitoring surveillance equipment, performing building inspections.

guarding entry points, and verifying visitors. Securing the premises and personnel by staying on patrol.

monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

United Bank Limited, Karachi, Pakistan. (June 2019 - Aug. 2021) Relationship Manager, Alpha Branch.

● Managed customer relationships by identifying and communicating needs, resolving concerns, and ensuring customer satisfaction; Worked with approximately 30 clients per week.

● Developed and implemented marketing strategies to grow customer base; collected information for future strategies via customer interviews.

Distress Patients Welfare Org., Karachi, Pakistan (Jan. 2012 - May 2018) Financial Secretary

● Kept records and updated financial spreadsheet with daily transactions, Prepared balance sheets. ● Tracked and reconciled bank statements.

● Created and updated cost analysis reports, for both fixed and variable costs; Recorded accounts payable and accounts receivable.

● Processed tax payments, supported monthly payroll, and kept organized records. Other Experience

Student Government Associate (sept 2022-Present)


LaGuardia Finance Club (OCT 2022-PresentT)


President society (dec 2022-Present)


Make a Wish Foundation, Karachi, Pakistan. (June 2018 - Aug 2021) Administrative Executive

● Created and developed programs to serve clients’ needs and monitored effectiveness against individual participant needs.

● Conducted community workshops to promote sensitive and informed treatment of clients.

● Worked with donors to ensure donor satisfaction.

Trainings & Certificates

International Rescue Committee, New York, NY. (May 2022) Case Management Training

Sanctuary for Families, New York. (March 2022)

Career Readiness Workshop

Big Apple Learning Center, Jamaica, NY. (March 2022) 16 hours on-the-job- training course for security guards; 8 hours pre-assignment training course for security guards


● Experienced in using Intercom and Drift; Microsoft Office: Excel, Word, PowerPoint

● Typing 40wpm

● Networking skills; Strong Communication; Conflict Resolution; Creative Thinking Languages:

English (intermediate); Urdu (native proficiency)

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