Samantha Cannella

**** ******** *****, ****, ****, 44224 • 330-***-****

ad41o8@r.postjobfree.com

Career Objective

Seeking an Information Technology opportunity with an organization that can benefit from my extensive work experience and educational background in the Computer Engineering and Applied Engineering sectors.

Experience

RepairIT, Cuyahoga Falls, OH

Repair Technician/Sales Representative - August 2023 to Present

● Diagnosed device issues. Perform hardware and software troubleshooting, ensuring broken devices are fixed in full before returning to the customer.

● Duties include customer service, cash handling, hardware and software troubleshooting in person and via remote software, as well as keeping the shop clean and organized. Education, Health and Human Services IT (Kent State University), Kent, OH IT User Support Analyst, April 2022 – May 2023

● Procured equipment for faculty and staff based on the departmental budgets and needs.

● Managed faculty refresh program for College of Education, Health and Human Services.

● Installed hardware and software for faculty ensuring installs were proficiently completed.

● Updated faculty and staff equipment with the latest version of software making certain data was properly backed up in a safe and secure location. CPR Cell Phone Repair, Macedonia, OH

Technician, July 2020 – April 2022

● Interacted directly with clients to repair mobile devices and desktop computers.

● Addressed both hardware and software issues, repairing components and replacing parts.

● Customer contact was through phone calls and in person.

● Retail work, selling phone accessories and maintaining stock. Education, Health and Human Services IT (Kent State University), Kent, OH Senior Student IT Technician, May 2017 – December 2019

● Worked in a team environment, collaborating to finish projects such as maintaining computer labs and managing a faculty computer refresh program.

● Worked one on one with clients to troubleshoot hardware and software issues, assisting in the prevention of repeat issues.

● Installed software for clients including Microsoft Office and VMWare Fusion.

● Maintained communication with clients via email and phone calls.

● Logged and tracked tickets and updated knowledge base.

● Transported machinery to multiple buildings on an as-needed basis for clients. Certifications

● CompTIA A+ Certification (April 2016-April 2019)

● TestOut Security Pro Certification (Linux and Windows)

● Apple Atlas Certification for iPhones up to iPhone 12 Series

● Apple Atlas Battery Handling and Transport Safety

● WISE Level 2 Technician

Education

Kent State University

Kent, OH

Graduated with Bachelor of Science degree in Computer Engineering Technology (Applied Engineering) in May 2020.

• Student Employment - Worked as a Senior Student IT Technician in the Education, Health and Human Services IT Department while attending Kent State University.

• Award and Honor: Dean's List (2017, 2019-2020)

Relevant Educational Experience

● Electrical Electronic Systems

- Built a small mechanical robot that ran with motors and used infrared sensors to avoid obstacles.

● Intro to Programming

- Used Visual Basic software as well as HTML code to create web pages, interactive forms and informational popups for windows systems.

● Networking Hardware II / Network Management and Design Technology

- Created theoretical networks using Cisco devices and Packet Tracer software.

● Computer Forensics

- Used forensics software to find security flaws in servers and user PCs.

● Survey Electricity Electronics / Digital Design / Electronic Communication

- Used breadboards, wires and circuit components to create several circuits such as audio amplifiers, tank circuits, and LED lights. Also used Arduinos to code and manage the circuits.

● Computer Engineering Capstone

- Set up and tested a Windows 2019 server on classroom hardware. Set up Active Directory for 500 users. Created a system using VMWare that allows users from outside computers to play N64 games from an emulator running on the Windows 2019 server. Additional Skills

● Proficient in the Microsoft Office Suite and the Google Drive Suite

● Basic knowledge of building and connecting circuits

● Advanced knowledge of HTML and CSS, as well as Visual Basic Programming and Python

● Proficient in repairing mobile devices, desktop computers and game consoles

● Experienced with VMWare

● Proficient in all Windows and Mac Operating Systems

● Advanced knowledge of Windows Active Directory, Server and Powershell

● Basic knowledge of Ubuntu Linux and Terminal

Contact this candidate