Jeffrey Hammel

803-***-**** ad41o6@r.postjobfree.com Summerville SC 29486

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in manufacturing, retail and industrial wholesale industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Credit card payment processing

Problem-solving abilities

Customer relations

Retail sales customer service

Sales expertise

Microsoft Office expertise

Courteous demeanor

Inbound and Outbound calling

Adaptive team player

EXPERIENCE

Appliance Specialist, The Home Depot, Summerville, SC 5/2022 to present

Sold major appliances to different customer types including Commercial, Regular Consumers, Realtors and Contractors.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Delivered service and support to each customer, paving way for future business opportunities

Successfully sell Extended Protection Plans to give customer piece of mind for their purchase.

Assist in training new hires on how to present the products and close the orders,

Associate – Contractor Sales, Marvin’s Building Materials, Moncks Corner, SC 10/2021 to 5/2022

Hired to process sales to Building Contractors. Items sold included lumber, roofing (both asphalt shingles and Aluminum), all associated trim to compete the roofing project, windows, doors and accessories.

Quoted contractors and DIYers complete jobs as well as room updates.

Delivered service and support to each customer, paving the way for future business opportunities.

Assisted in other departments making price changes and being a cashier.

Customer Service Representative, Carotron LLC, Heath Springs, SC 1/2014 to 6/2021

Sold Electric Motors, Motor Controls, Gear Reducers and other related items to End Users, Distributor and OEMs.

Became proficient on recommending solutions to customer’s problems and working with our Engineering Department to insure that these were the best solutions possible.

Negotiated with our suppliers to find the best product for the best price, with the best delivery.

Customer Service Representative, Landgraf-McAbee Inc., Fort Mill, SC 06/2008 to 01/2021

This was a Sales Representative organization, selling Electric Motors, Motor Controls and Gear Reducers to a select group of Distributor and OEM Accounts.

Was responsible for mounting Electric Brakes and Clutches to Electric Motors, testing them and making sure they met the customer’s demands.

Processed credit card orders as needed when the customer did not have an open account.

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