Customer Service Assistant Manager
Resume:
Alyssa Chapman
College Student
Jackson, MS 39209 (home address)
***************@*****.***
SKILLS
●Product and Service Knowledge
●Staff Supervision
●Sales and Marketing
●Strategic Planning
●Customer Relations
●Staff Training and Development
EXPERIENCE
Skate City of Colorado, Belleville - Assistant Manager
Nov. 2021 - PRESENT
●*Seasonal Job from Aug. 2021-Present
●Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
●Conducted regular performance reviews for employees to identify areas of improvement.
●Coordinated with other departments to ensure smooth flow of operations.
●Assisted in the development of operational strategies to ensure efficient and productive operations.
●Developed a system for tracking inventory and ordering supplies as needed.
●Managed customer service inquiries and complaints in a timely manner.
●Resolved conflicts between team members in an effective manner.
●Maintained up-to-date knowledge of company products and services.
●Supervised daily operations including scheduling shifts, assigning duties.
Counselor’s Office Assistant, Belleville East High School - Pass Runner
Jan. 2023 - May 2023
●Greeted visitors, ascertained the nature of their business, and directed them to appropriate personnel or office.
●Processed mail, sorted incoming mail for distribution to staff members, and prepared ongoing mail for postage.
●Organized files and records in accordance with established procedures; retrieved information when requested.
●Maintained a positive working relationship with fellow staff and management.
●Assisted with special projects such as creating brochures about the counseling services offered at the facility.
●Received and distributed mail, letters and packages.
Sports Manager, Belleville East High School - Girls Varsity Manager
Oct. 2022 - Feb. 2022
●Supervised team practices, competition, and travel arrangements.
●Operated and explained proper use of mechanical equipment to employees.
●Gave rides to athletes to practices when they didn't have one.
●Wrote stats during games.
●Kept track of inventory like clothes and equipment.
EDUCATION
School Name, Location - Degree
MONTH 20XX - MONTH 20XX
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AWARDS
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