Antionne Green

**** ***** **

Corinth TX *****

214-***-****

Email: ad41m2@r.postjobfree.com

Objective:

Looking for an entry level position with a company as an IT Support Engineer where I can develop and apply my skills in the IT field in order to contribute to the company’s success.

Experience:

March 2020 - TTEC Technology Company Remotely

Senior Fraud Analyst II

●Keep the claims process moving to ensure timely resolution

●Resolve fraudulent activities on debit and credit cards and other account types

●Research account activity to judge levels of risk and the type of fraud

●Track claim findings in multiple systems

●Report findings to management team

●Complete inbound and outbound calls to customers for follow up

●Carefully follow established processes and guidelines and research

●Maintain knowledge of current claims processing guidelines, industry standards and client expectations

January 2015 2020 Fujitsu/Solai & Cameron Richardson, TX

IT Desktop Support Specialist

●Remotely rebuilding existing POS Systems in order to utilize new software (Windows 7).

●Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices

●Escalate issues, as appropriate, to the respective group for higher level technical support.

●Managed end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Active Directory

●Configuration of LAN and WAN

October 2013- January 2015 State Farm Insurance/Randstad Irving, TX

IT Technical Support Specialist

●Diagnosed and troubleshoot hardware and software problems

●Built, upgraded deployed, test, maintained, troubleshoot and repair computer equipment and peripherals

●Migrated domains using Active Directory migration tools.

●Installed and setup Cisco VPN for external customers.

●Configuration of LAN and WAN

●Resolved and/or escalated issues in accordance with Service Level Agreements

●Answered the phone, logged 60- 80 tickets a day into Service Desk Plus ticketing system

June 2005- October 2013 Cott Beverages Fort Worth, TX

Operator/Lead

●Repaired, maintained, and upgraded up to 9 Virtual Machine Units (VMU)

●Provided training and cross training to 30 or more employees to assure warehouse schedules are met within budget, product specification, quality requirements and safety

●Supervised 9 employees; Demonstrated responsibility for equipment and materials within the warehouse environment

●Drove sit-down, stand-up forklifts, & cherry pickers

●Order pulling & pallet building on forklift with dual forks

●Load goods onto conveyer belts

Education:

2000-2002 Ivy Tech Community College of Indiana Gary, Indiana

Technical Certificate (PC Support) GPA 3.5 Honors May 2001

Associates of Applied Science (CIS) GPA 3.5 Honors May 2002

2011-2015 ITT Technical Institute Arlington, Texas

Associates of Applied Science (NSA) GPA 3.5 Honors June 2013

Bachelors of Applied Science (ISC) GPA 3.4 March 2015

Technical Skills:

Strong computer analytic skills, Proficient in Windows XP and Windows 7, Anti-Virus/Firewalls, LAN/WAN, Active Directory, POS Systems. Understanding of Active Directory, extremely proficient in Windows 2008 Servers networks and server environments, Hardware and Software Troubleshooting, DLP and Data security compliance, Good understanding of HIPAA, SOX, PCI DSS, FERPA, and GLBA compliance controls. Linux Security( Red Hat/Fedora) Good experience with security tools (Nessus, MBSA, NMap,NetWitness Investigator, Paraben P2 Commander, & McAfee DLP).

Strengths:

Detail oriented with ability to multi-task, great team player, well organized, Quick to learn, Good analytical skills, Proficient in reading, understanding, and applying techniques

Awards:

Student Leadership Committee, Computer Club, Phi Theta Kappa (Corresponding Secretary), Deans List, National Honor Society, Perfect Attendance Awards (ITT Technical Institute and Cott Beverages)

Contact this candidate