LAWAL GLORY

ABIMBOLA LAWAL GLORY ABIMBOLA

**, ********* ******, *****, ***-oke, Lagos State.

070********, 081********

ad41lr@r.postjobfree.com

ㅡ

Skills

- Strong interpersonal skills

- Goal-oriented

- Quality management

- Team player

- Effective communication and decision-making

ㅡ

Experience Ministry of Tourism / NYSC

2019-2020, Abeokuta OG

- Tour Guide/Stage Performer

- Provision of information to tourists.

- Familiarization of the locality to tourists.

- Entertainment of Guests.

Petros Education / Teacher

Jan 2019 - MONTHJune 2019, Lagos NG

- Teaching

- Imparting knowledge to pupils in various subjects.

- Effective communication with parents.

- Facilitating interactions among pupils.

- Daily assessments of homework and classwork.

Access Bank / Customer Service Advisor

April 2021 - September 2022, Lagos NG

- Received/placed calls to customers and addressed inquiries.

- Conferred with customers to provide information about products/services.

- Maintained customer interaction records via CRM.

- Escalated unresolved customer complaints to designated departments.

- Checked and ensured the resolution of customer problems.

- Managed email communication with appropriate teams. BT Health And Diagnostic Center / Customer Service Analyst September 2022 - Present, Lagos NG

- Managed inbound and outbound calls to patients via CRM.

- Informed patients of test result availability.

- Sent results/reports via email.

- Engaged patients via WhatsApp and PQR.

- Resolved complaints and provided information to inquiries.

- Followed up on pending results or reports that exceeded TAT. ㅡ

Education -University of Lagos - Master of Arts M A (in View)

- Osun State University, Osogbo, Osun State

- B.A. English and International Studies

- Second Class Honours, Lower Division

- 2014 - 2018

- Sceptre Comprehensive College

- Secondary School Certificate Examination

- 2009 - 2014

ㅡ

Professional Certifications

- Customer Relationship

- LEAM Consulting

- Associate Professional in Human Resources (APHR)

- ESMI

- Associate Environment and Safety Manager (AESM)

- REMINIK

- Associate Chartered Institute Of Customer Relationship Management (ACICRM) ㅡ

References

- Adebule Folake

Branch Manager, Multichoice

Phone: 080********

- Otun Mumeen

University Of Calabar, Department Of Library Studies Phone: 080********

- Mr. Julius Akintan

Julius Akintan & Co.

Phone: 080********

Contact this candidate