HR

Heather Reynolds

Professional Summary

Seasoned Entrepreneur with a solid background in Customer Service operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 5+ years in leadership and management. Ready to return to the work force, leverage experience and drive to pursue new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work History

Multi - Entrepreneurship

Remote

01/2011 - 01/2021

Vinyl Stickers & Decals 2011 - 2021

TruGreen ChemLawn 2001 - 2003

● Determined business plan, mission statement, and vision. Launched new product lines successfully through comprehensive planning, strategy and research.

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● Mapped income generating strategies to grow revenue. Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

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Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.

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Negotiated supplier contracts to secure competitive pricing for materials and services.

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Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming,

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ad41la@r.postjobfree.com

810-***-****

Flint Michigan

Skills

● Critical Thinking

● Website Maintenance

● Reading Comprehension

● Project Management

● Written and Oral Communications

● Technical Support

● Senior Leadership Support

● Active Listening

● Multi-Line Phone Talent

● Customer Experience

● Hardware and Software Monitoring

Maintenance Organization and

Development

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● Microsoft Office

Education

1997

Trade School For CENA

1996

Beauty School for Nail Tech

1995

Hartland High School

Virtual Sales Associate 1999 - 2001

positive experience.

● Sold websites to Real Estate Agents.

Analyzed online sales data and developed action plans to improve margin, revenue and processes.

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Diagnosed and resolved technical challenges for Realtors to facilitate websites.

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Leveraged customer database to nurture and grow current sales and identify new business opportunities.

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Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

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