Phone 512-***-****

E-mail ad41j7@r.postjobfree.com

Agustin Hernandez

Objective

Dedicated professional with proven performance in management and leadership. Detail-oriented in problem-solving and planning. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Ready to apply knowledge and skills to any challenge.

Employment

Xerox Corporation

Reporting Team & Service Delivery Associate 2020 – Current

Data mining, Inventory and Reporting using Excel

Monthly Billing Reports using Excel

Manage/prepare payments to vendors

Global Resale

Production Supervisor - WISE Level 1 Certified Tech 2019 – 2020

Process documentation

Metrics reporting – Supervised 16 team members

Mitel 2014 – 2019

Billing Operations Analyst

Billing Analyst – using Salesforce and Cost Guard

Order Admin Specialist III

Order processing for Onsite/Cloud orders using SAP

Dell Inc. 1998 – 2014

Multi-Functional Representative

Account ownership of various domestic accounts

Daily D3 Reporting, updating managers with daily business performance

Responsible for creating and maintaining process documentation of daily functions

Developed and maintain CSA Audit, sent out weekly audits to managers

Involved in Access and Excel projects for data analysis

Developed and maintained 100% of department’s metrics

Education

Dell Learning -Certifications

Skills

CyberTex Institute of Technology, Austin, TX 2014 - 2015

Diploma – Information Technology Training

Austin Community College, Austin, TX 1999 – 2002

Associate of Applied Science - Business Management.

BPI trained – Green Belt Certified

Proficient in Excel, Visio, Access, Outlook, PowerPoint, Word, Power BI, Tableu and a beginner in SQL

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