Information Technology It Support

Anselmo B. Perera Jr.

Balanga City, Philippines +639*********

**.*******@*****.*** Anselmo Perera Jr LinkedIn Skills Summary

Over 4 years of experience in the field of information technology, network engineering, and network administration. Currently leading network team for the infrastructure project. Computer Skills

• Proficient in Mikrotik device Configuration.

• Proficient in Fortinet configuration

• Proficient in Cisco Configuration

• proficient in VPN configuration.

Experience

June 2022 – Present IT Network Analyst

• Responsible for creating, improving, and developing IT project strategies.

• Reduce the cost of IT maintenance.

• Finish the project ahead of time.

• Diagnose the Windows Server Problem

• Provided support to High-Level Positions, managers, and staff of the company.

• Maintain Office 0365

• Maintain Microsoft Azure

• Responsible for the configuration of VPN

• Responsible for the Configuration of Routers switches and Access Points.

• Responsible for the configuration of the access control system.

• Assisted and guided the network team in monitoring.

• Responds to Email, Ticket and calls within the SLI Sept 2021 – March 2022 IT Associate Technician (Service Source International inc)

• Maintain the Ticketing system and update the ticket daily within the SLI.(Manage engine plus)

• Monitor the server and the network infrastructure using monitoring tools. (SolarWinds)

• Granting the permission of a requested user by the specific application.

• Provide notification for unscheduled issues or outages in the system or application.

• Response to calls and emails immediately within the timeline. March 2020- Sept 2021 IT Support (Glacier Megafridge Inc.)

• Maintain the Ticketing system and update the ticket daily within the SLI.(Manage engine plus)

• Granting the permission of a requested user by the specific application.

• Provide notification for unscheduled issues or outages in the system or application.

• Response to calls and emails immediately within the timeline.

• Assisted and guided the support team in handling complex issues.

• Provide knowledge transfer to end users and new employees.

• Inform the end user of the new policy based on the agreement of the higher management.

• Provide support with CCTV configuration project.

• Provide support with the Biometric configuration project. March 2019- Sept 2019 IT Support (PH GLOBAL JET EXPRESS INC.)

• Provide technical visits per BU to assist with the needed technical requirements.

• Preparation of documentation per project.

• Support end users with technical issues in terms of computers.

• Support employees with POS system familiarity.

• Conduct software testing and documents regarding the bugs or errors in the system.

• Responds to emails or call concerns.

Contact this candidate