Associate Manager Project Management
Resume:
CONTACT
***********@*****.***
Bangalore
www.linkedin.com/in/prabhu-
raj-55b58119
SKILLS &
COMPETENCIES
IT Network Management
Technical / Project
Management
FortiGate & Sophos Firewall
Vendor Management
Leadership / Team Building
Customer Management
IT Asset Resource Manager
Hardware & Networking
Solution Architecture
Technical / Project
Management
CERTIFICATION
Microsoft Certified
Microsoft
System
Administrator -
MC ID-
8619402.
Azure Data
Fundamentals
IITIL® 4
Foundation -
ITIL® 4
Foundation
Prabhu Raj J
ASSOCIATE MANAGER - IT INFRA
OBJECTIVE
A lead and innovative engineer with 15+ years of industry experience in both Systems and Network infrastructure. A strong result driven IT professional with a broad base of experience in specialized technical/ project management for small/medium/enterprises institutions. Proven management skills with the ability to organize projects, improving team efforts, whether small or large and positively motivates individuals and teams to produce. Experience includes working with senior management of both vendors and internal leaders, delivering and managing the design and implementation of IT transformation projects. ACHIEVEMENT
FortiGate SD-WAN Deployment: We have successfully deployed SDWAN implementation in overall 23 locations in India. Team lead for deployment, working with the team of network engineers to design and implement industry leading SD-WAN infrastructure to provide secure, carrier-independent WAN connectivity across the enterprise. Integrated with existing BGP environment to redistribute routes seamlessly from Fortinet into traditional MPLS WAN. Management saw significant 40% performance gains and cost-saving of 50% benefit that we began advocating for a more rapid deployment for the remaining sites / locations. Lead of integrating legacy networks into corporate enterprise network while balancing connectivity, compliance and security needs.
The project was completed within a fraction of planned timeframe with no unplanned impact to users, applications or systems.
EXPERIENCE
Associate Manager – IT Infrastructure Oct 2021 - Present HealthCare Global Enterprises Ltd (HCGEL)
Highly experienced Network /solution Architect with 7+ years of experience in designing, developing and implementing successful network solutions.
Experienced in architecture design and development, architecture evaluation, architecture documentation.
Good at communication and collaboration with clients. Goal oriented, concentrated on resolving business and technical problems.
Solution architecture vision support and documentation, changes based on customer requirements.
Created detailed network LAN, WAN, Routing diagrams and documentation.
Evaluated network performance and identified areas for improvement.
Lead the design and implementation of network infrastructure upgrades. Provided support and troubleshooting for network related issues.
Developed network security policies and procedures. Performed regular network maintenance and audits.
Designed and implemented a secure enterprise-level network for a large organization, meeting their needs for reliability, scalability, and security.
Troubleshot and resolved network-related issues in a timely manner.
Managed and maintained a large enterprise-level network.
Hands on experience with FortiGate firewall (60D, 60F, 100D, 400). Hands on experience with configuring firewalls and managing issues.
Experience on Monitoring the network performance based on company's service Level Agreement. (SLA)
Extensive knowledge in IPSEC VPN design connection and protocols, IPSEC tunnel configuration, encryption and integrity protocols on FortiGate as well as Cisco ASA.
Monitored and maintained IT systems, networks, and applications, achieving a 99.9% uptime rate and ensuring high levels of customer satisfaction. EDUCATION
LANGUAGES
English
Tamil
Kannada
AWARDS
Customer Satisfaction &
Operational Excellence Award
From WIPRO (Yr of 2013)
Champion at Work certificate
From Wipro (( Client – CPRI) Yr
of 2013)
Best Engineer in south 2 region
award from Wipro (Bharti Airtel
Ltd, Yr of 2013- 2014)
Customer satisfaction award from
Tecpool Pvt Ltd ( Client
– BPCL, Yr 2012)
Bachelor of Computer
Science ( BCA)
Year : Aug 2006 - Mar 2008
MADURAI KAMARAJ UNIVERSITY
Diploma in Computer
Technology
Year: Jun 2002 - May 2004
MSPVL Polytechnic college
System Administrator Jul 2019 - Sep 2021
Sami-Sabinsa Group Ltd
Implement and manage identities by using Azure AD Connect.
Monitor and troubleshoot Office 365 availability and usage. Working on O365 Management Console and other administration third-party tools. Create, change, and delete user accounts per request for Windows environments.
Design and build client custom configuration and backup images for FortiGate routers (VPN, Rules, IPsec, WAN config,.)
Set up and configure new/existing clients on a cloud-based mail filtering system
(Office 365). Repair and recover from hardware or software failures. (Server & systems)
Configure CPU, memory, and disk partitions as required (both VMware and Hyper-V).
Creating Group rules and enabling the user password protection through the firewall Setup then filter the restricted site as per the priority. Sr- IT Engineer Aug 2017 - Jul 2019
Mantri Developers Pvt Ltd
Execute, Manage, and lead Office 365 migrations for Microsoft clients. Troubleshoot and customize Office 365 applications including Word, excel, Skype for business, and Outlook. Office 365 support, Maintenance, and administration (Account provisioning, Distribution group creation).
Active Directory support and administration (Group policy, permissions, account provisioning). In addition to duties in my previous position, managed a team of five technical support representatives.
Responsible for all technical aspects and implementation of IT infrastructure.
The corporate office environment supports several technologies such as VoIP, VPN, and Teleconferencing.
Responsible for purchasing Hardware and software equipment including Laptops, Desktops, servers, Storage media, and printers. Configured VPN among four offices using SonicWALL appliances.
Configured, troubleshooted, and upgraded Sophos Firewalls for managing clients, which included network and/or resource access, software, or hardware problems.
Maintaining a biometric device, assigning user finger access, Data backup, Uploading data to server, Managing export & and import user details in the machine. Senior System Administrator Aug 2015 - Jul 2017
SGP Software Solutions Pvt Ltd
Hands-on working knowledge of SQL Server 2008 and 2012. Installation and maintenance of VMware vSphere/ESXi 5.1
Deploy VMware security/bug fixes to ESXi hosts and MS Security patches to Windows servers including service packs, and perform any other planned maintenance activities on an established cycle
Coordinate and perform physical to virtual migrations and the decommissioning of the migrated physical server(s)
Performs systems management, performance, and monitoring of Networks. Troubleshoot server hardware and software issues and escalate accordingly.
Troubleshoot and customize Office 365 applications including Word, Excel, Skype for business, Outlook and MS Access. SQL Server 2008-2012 installation, clustering configuration for Windows Server 2008.
Office 365 support, maintenance, and administration. (Account provisioning, migration, distribution group creation)
Drafted and installed FortiGate 60D Firewall rules and policies. Knowledge in configuring and troubleshooting FortiGate firewalls, like ACL, Remote Access VPN, IPSEC VPN.
IT Team Lead Sep 2013 - Jun 2015
M/s. WIPRO INFOTECH
To provide regular management information and reports to the management team, ensuring all exceptions are reported accurately and on time.
Effectively managing the team’s performance, conducting regular performance reviews and appraisals, and helping in recruitment. To provide task management for the Support Team on a day-to-day basis To input into and develop the Support Service Management Process/Procedure documents, SLAs, metrics, and systems for our processes. A supportive working environment, with friendly peers and management
Examples of developing new and creative ways to improve processes within your department to make it more efficient.
Planning, managing and supporting the team to provide high-quality and relevant support services to our customers in India.
(Bangalore, Pune, Mumbai)
Coordinated and supervised Technical Service Teams within the region. Managed the day-to-day workflow of tickets and phone calls.
Supervised team members work. Prepared Daily and monthly reports. Windows Server Administrator Jan 2010 - Aug 2013
Tecpool Solutions Pvt Ltd
Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups.
Ensures compliance with uptime and performance standards and develops system and product benchmarking and monitoring.
Part of the global support team, responsible for over 150 Windows 2003 and 2008 servers globally.
Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs) Performs day-to-day maintenance and installation of the server, network equipment, virtual machines, messaging, backups, and storage.
Work on moderately complex assignments, using judgment to resolve problems and make routine recommendations. Participate in on-call rotation to provide 24/7 production support.
Develop and maintain detailed maintenance and contingency plans and documentation for server infrastructure.
Periodic Checking of Leased lines, ISDN & VSAT Links. All of the system is protected by RSA Secure ID. System Administrator Jan 2008 - Jan 2010
NATIONAL AEROSPACE LABORATORIES
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Manage computers and servers by monitoring performance, configuration, maintenance, and repair.
Directs technicians who are involved in diagnosing and correcting systems related to failures and performing system management and determines logical solutions.
Provide end-user services escalation requiring Windows administrative assistance for help desk services where necessary.
Performed hands-on administration, monitoring, and troubleshooting of the Local Area network (LAN), resulting in optimum performance and minimum downtime.
Performed all levels of hardware and software systems support for networking of 70 computers and printers like Dot-Matrix, Laser.
Executive-System Administrator Jun 2005 - Nov 2007 M/s. Sona Synthetics
Purchased all new systems, hardware, and software. Troubleshoot TCP/IP for network connectivity.
Configure user's desktops for local and/or networking printing Installed, Debugged and Troubleshoot of Operating System.
Worked in troubleshooting hardware problems of computers over the networks, providing solutions to general networking problems like failure of connectivity, general LAN troubleshooting, etc.
Microsoft Outlook mailing support to all users.
Installed and configured Windows 95 workstations for a Novell 3.12 network. Upgraded PCs with new motherboards, hard drives, Network Interface Cards, and others.
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