Administrative Assistant Customer Service
Resume:
Sharon McGettrick
Clearwater, FL 33759
**************@*****.***
Objective: Obtaining an engaging position that will give me new experiences to fulfill a purposeful career opportunity.
Education
• Cortiva Humanities School of Massage – 2007-2009
- Certification and Diploma of Neuromuscular Studies
- Certification and Diploma in Massage Therapy
• St. Petersburg College – 1983-1986
- Associates Degree in Paralegal Studies
Summary of Qualifications
• Reliable, Organized, and Professional
• Excellent customer service skills and multitasking
• Knowledge of multiple computer programs regarding insurance benefits, claims and pharmacy
• Highly proficient in Microsoft Office, Facets, Maccess, Camps and City Works Professional Experience
Medicaid Done Right – Document Verification Processor 03/2023 – 04/2024
• Processed legal documents by state regulations involving requesting, scanning, and uploading.
• Speaking with institutions to obtain verification letters for new and current Medicaid users. Pinellas County Sheriff’s Office – Administrative Assistant 04/2022-12/2022
• Creating work orders and service tickets to dispatch maintenance teams at assigned locations.
• Contact and schedule with contractors in order to receive quotes on services requested. BayCare Health Systems – Insurance Verification 12/2021-04/2022
• Verified insurance authorizations for individual hospital procedures.
• Communicated with insurance companies and physicians to finish appropriate data files. Apple One (Simply Healthcare) – Utilization Review Representative 04/2020-10/2020
• Created and processed authorizations for inpatient admissions.
• Administrative review and support for non-clinical teams. Humana Healthcare - Customer Care Specialist - Tampa, FL 10/2014-11/2019
• Aiding the customer with claims, referrals, authorizations, and supplemental Medicare.
• Government Healthcare regulations with policy and procedure.
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