Support Coordinator Medical

PAULINA T DRUMMOND

508-***-**** *******@*****.***

Summary

Bilingual Medical Support Coordinator and Medical Research Participant Coordinator with strong verbal and written communication skills. 18 years of experience managing participant engagement for longitudinal medical studies involving cross-cultural, diverse demographics. Experience as a Sleep Study Technician for the National Sleep Health Heart Study. Flexible and adaptable. Eager to learn, practice and collaborate in problem solving. Comfortable working with a diverse population, and working in a team environment as well as independently. Professional Experience

Clinical Support Coordinator, DME, Commonwealth Care Alliance, MA Nov. 2020 - Current

• Liaison between patients, prescribers, and vendors.

• Responsible for daily uploading and processing a large number of electronic prescriptions and other medical requests to ensure their efficient and timely fulfillment.

• Effective verbal communication in English and Spanish with patients who at times present difficulty in speaking and distress, maintaining a calm, reassuring demeanor to satisfy their medical supplies needs.

• Organized a better workflow to optimize the processing of medical equipment orders to be up to date, prioritizing work and tracking completion of requests. Omni Study Participant Coordinator, Framingham Heart Study (FHS)- Framingham, MA 2003 - 2020

• Participant advocate, recruiter and contact person for the multicultural cohort of the Framingham Heart Study.

• Continuously surpassed the recruitment goal of 75% from last visit, for core and ancillary examinations.

• Scheduling appointments, managing admission and consenting procedures and participant clinic flow.

• Assisting Spanish participants in their research studies, interim and offsite.

• Translation of medical documents including consent forms, exam forms, medical records, letters, newsletters and web site.

• Administration and scoring of neuropsychological tests in Spanish for the MRI, Genetic and Dementia Study. Sleep Study Medical Technician, Sleep Heart Health Study (FHS)-Framingham, MA 2000 - 2003

• Recruitment of English and Spanish participants for a National Sleep Apnea Research Study.

• Conducted over 450 home visits providing participants with respectful care, explaining procedures, answering questions, performing measurements including: EKG, Blood Pressure, Ankle-Arm Index, weight, height, completing health surveys, medication updates. Setting up participants with EKG, EMG, EEG, Oximeter, thoracic and abdominal belts.

• Performed and monitored the effectiveness of the recordings. Calibration of equipment, initialization of recordings, cleaning and maintenance of equipment. Professional Spanish Voice-Over artist 1997 – Current

• Professional recordings for over 50 nationally deployed automated systems for government agencies, airlines, pharmacies, health insurance systems, banks and other industries.

• Official Spanish voice of top companies including Bank of America, CVS, Apple (Siri’s original Spanish voice), and several Fortune 500 companies.

• My voice has been featured in documentaries, tutorials, GPS devices, automotive applications, virtual assistants and other products.

PAULINA T DRUMMOND

508-***-**** *******@*****.***

Mexican General Consulate of Boston 1994 –1999

• Responsible for communications with the Consul General, as well as scheduling appointments and participating in the organization of functions and events (1996-1999)

• Management of all consular documentation (1994-1996)

• Provider of general information and assistance to the Mexican community in New England (1994-1996) Receptionist, Doctor’s office. Mauricio Diaz, MD, PhD, Mexico City, Mexico 1987 - 1989 Education and Qualifications

• Bachelor of Arts in Graphic Design, Universidad del Nuevo Mundo (1981-85 - Mexico City, Mexico)

• Medical training and certifications

o Mini Med, pre-medical program, Boston University (2006 - Boston, MA) o Polysomnographer Certification, Sleep Heart Health Study, Framingham Heart Study (2001 – Boston, MA)

• Training as a Voice-Over Artist

o Specialized coaching sessions by vocal coaches from Nuance Communications (1995-2020 – Boston, MA)

o Voice Acting workshops with renown voice-over artist and coach, Wren Ross (Watertown, MA) o Classical voice training with Prof. Luz Bermejo- Berklee College of Music (Boston, MA)

• Training and certifications as Massage Therapist o Therapeutic Massage Therapy Certification, Muscular Therapy Institute, 900-hour training program plus 40 hour on-site and 80-hour off-site treatments (1999 – Cambridge, MA) o Volunteered sports massage at the Jimmy Fund Walk Boston Marathon, 1998 and at the Great Mass Get Away Cycling tour (MS) 1999

Other Skills

Language Skills:

• Languages: Spanish (native), English (fluent), Italian (conversational)

• Experience as translator and interpreter

o Translator (Italian to Spanish) for the Newspaper “Eco di Medjugorje” (Mantua, Italy – 1990-1991) o Interpreter and Assistant (English-Spanish), Cervantino International Festival (Guanajuato, Mexico – 1986)

Computer Skills: Microsoft 360, Internet, voice recording, editing and processing, Audacity, Guiding Care, eClinical Works, familiar with Crystal reports and RedCAP.

Hobbies and interests: Nutrition, cooking, photography, painting, travelling, architecture and design. Music; piano and voice

Contact this candidate