PAULINA T DRUMMOND

508-***-**** ad41ab@r.postjobfree.com

Summary

Bilingual Medical Support Coordinator and Medical Research Participant Coordinator with strong verbal and written communication skills. 18 years of experience managing participant engagement for longitudinal medical studies involving cross-cultural, diverse demographics. Experience as a Sleep Study Technician for the National Sleep Health Heart Study. Flexible and adaptable. Eager to learn, practice and collaborate in problem solving. Comfortable working with a diverse population, and working in a team environment as well as independently. Professional Experience

Clinical Support Coordinator, DME, Commonwealth Care Alliance, MA Nov. 2020 - Current

• Liaison between patients, prescribers, and vendors.

• Responsible for daily uploading and processing a large number of electronic prescriptions and other medical requests to ensure their efficient and timely fulfillment.

• Effective verbal communication in English and Spanish with patients who at times present difficulty in speaking and distress, maintaining a calm, reassuring demeanor to satisfy their medical supplies needs.

• Organized a better workflow to optimize the processing of medical equipment orders to be up to date, prioritizing work and tracking completion of requests. Omni Study Participant Coordinator, Framingham Heart Study (FHS)- Framingham, MA 2003 - 2020

• Participant advocate, recruiter and contact person for the multicultural cohort of the Framingham Heart Study.

• Continuously surpassed the recruitment goal of 75% from last visit, for core and ancillary examinations.

• Scheduling appointments, managing admission and consenting procedures and participant clinic flow.

• Assisting Spanish participants in their research studies, interim and offsite.

• Translation of medical documents including consent forms, exam forms, medical records, letters, newsletters and web site.

• Administration and scoring of neuropsychological tests in Spanish for the MRI, Genetic and Dementia Study. Sleep Study Medical Technician, Sleep Heart Health Study (FHS)-Framingham, MA 2000 - 2003

• Recruitment of English and Spanish participants for a National Sleep Apnea Research Study.

• Conducted over 450 home visits providing participants with respectful care, explaining procedures, answering questions, performing measurements including: EKG, Blood Pressure, Ankle-Arm Index, weight, height, completing health surveys, medication updates. Setting up participants with EKG, EMG, EEG, Oximeter, thoracic and abdominal belts.

• Performed and monitored the effectiveness of the recordings. Calibration of equipment, initialization of recordings, cleaning and maintenance of equipment. Professional Spanish Voice-Over artist 1997 – Current

• Professional recordings for over 50 nationally deployed automated systems for government agencies, airlines, pharmacies, health insurance systems, banks and other industries.

• Official Spanish voice of top companies including Bank of America, CVS, Apple (Siri’s original Spanish voice), and several Fortune 500 companies.

• My voice has been featured in documentaries, tutorials, GPS devices, automotive applications, virtual assistants and other products.

PAULINA T DRUMMOND

508-***-**** ad41ab@r.postjobfree.com

Mexican General Consulate of Boston 1994 –1999

• Responsible for communications with the Consul General, as well as scheduling appointments and participating in the organization of functions and events (1996-1999)

• Management of all consular documentation (1994-1996)

• Provider of general information and assistance to the Mexican community in New England (1994-1996) Receptionist, Doctor’s office. Mauricio Diaz, MD, PhD, Mexico City, Mexico 1987 - 1989 Education and Qualifications

• Bachelor of Arts in Graphic Design, Universidad del Nuevo Mundo (1981-85 - Mexico City, Mexico)

• Medical training and certifications

o Mini Med, pre-medical program, Boston University (2006 - Boston, MA) o Polysomnographer Certification, Sleep Heart Health Study, Framingham Heart Study (2001 – Boston, MA)

• Training as a Voice-Over Artist

o Specialized coaching sessions by vocal coaches from Nuance Communications (1995-2020 – Boston, MA)

o Voice Acting workshops with renown voice-over artist and coach, Wren Ross (Watertown, MA) o Classical voice training with Prof. Luz Bermejo- Berklee College of Music (Boston, MA)

• Training and certifications as Massage Therapist o Therapeutic Massage Therapy Certification, Muscular Therapy Institute, 900-hour training program plus 40 hour on-site and 80-hour off-site treatments (1999 – Cambridge, MA) o Volunteered sports massage at the Jimmy Fund Walk Boston Marathon, 1998 and at the Great Mass Get Away Cycling tour (MS) 1999

Other Skills

Language Skills:

• Languages: Spanish (native), English (fluent), Italian (conversational)

• Experience as translator and interpreter

o Translator (Italian to Spanish) for the Newspaper “Eco di Medjugorje” (Mantua, Italy – 1990-1991) o Interpreter and Assistant (English-Spanish), Cervantino International Festival (Guanajuato, Mexico – 1986)

Computer Skills: Microsoft 360, Internet, voice recording, editing and processing, Audacity, Guiding Care, eClinical Works, familiar with Crystal reports and RedCAP.

Hobbies and interests: Nutrition, cooking, photography, painting, travelling, architecture and design. Music; piano and voice