*** ******* ****** **.

Charlotte, NC *****

704-***-****

ad419o@r.postjobfree.com

Dionne L. Morris

Experience 2022-Present FedEx Express Corporation, Charlotte, NC Courier

Effectively and efficiently picked up and delivered packages with the highest level of customer service

Performed all assigned tasks and duties during sort as outlined by management

Worked with station management, project engineer dispatchers and couriers to restructure routes and loops for continued on-road productivity

Matched volume trends with operational plan while achieving productivity and service goals as Evening Lead

Provided on-road feedback for station management regarding Evening performance and productivity

Assigned to PM reload including those as a Dangerous Goods Specialist

Responsible for the PM operations of the CTV departures and arrivals to CLTR ramp 2014–2022 FedEx Express Corporation, Charlotte, NC Operations Manager AM/PM

Currently supervising 32 direct AM employees at one of the largest high volume stations in the Carolinas

Responsible for managing work schedules, new employee hiring/training, and continuous service training

Consistently monitoring all operational performances with the ability to restructure and implement changes to routes and schedules to provide external customers the “Purple Promise” of excellence

Daily review of performance data to measure productivity and goal achievement for station

Instrumental in initiating improvements that include but not limited to under-performing areas including deliveries and service

Accountable for imposing disciplinary action and coaching to team for overall company compliance

PM sole supervision of 44 employees comprised of couriers and handlers ensuring safety and service compliance in an effective and efficient manner

Responsible for the PM operations of the CTV departures and arrivals to CLTR ramp 1999-2014 FedEx Express Corporation, Charlotte, NC Courier

Effectively and efficiently picked up and delivered packages with the highest level of customer service

Performed all assigned tasks and duties during sort as outlined by management

Worked with station management, project engineer dispatchers and couriers to restructure routes and loops for continued on-road productivity

Matched volume trends with operational plan while achieving productivity and service goals as Saturday Lead

Provided on-road feedback for station management regarding Saturday performance and productivity

Assigned to PM reload including those as a Dangerous Goods Specialist 1996-2000 Carolina Cartridge Systems, Charlotte, NC Inventory Manager/Assembler

Maintained physical inventory necessary to rebuild printer cartridges

Responsible for all shipping and receiving

Responsible for the accounting .of daily, weekly and monthly inventoried products

Provided quality assurance on all products ordered and received into inventory Education 1985-1989 West Virginia University of West Virginia

Sports Management Major

Member of Women Varsity Basketball

Team Captain Sophomore, Junior and Senior Season

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