Khurshid Alam

AVAILABLE WITH TRANSFERABLE IQAMA - NOC ENGINEER / SYSTEM

ENGINEER / IT SUPPORT ENGINEER / IT NETWORK ENGINEER Profile

• Experienced IT Engineer with 8+ years of experience in managing and main- taining critical network operations. Proven track record of resolving complex technical issues efficiently, while ensuring minimal downtime and optimal performance. Proficient in monitoring and troubleshooting network systems, implementing upgrades, and providing exceptional customer support.

• Band 7 Migration (Win-XP to Win-7/ Win-11 deployment) project handling of Win-7/11 deployments from XP platform to WIN-7/11 in live environment with support of formatting, installing applications and testing.

• Project Migration: Migrated 500 user from one building to another building without any production impact. Project started on Jan 2016 from Gurgaon to Manesar. We prepared the system and install all required process application and testing.

Technical Skills

• Basic knowledge of routing protocols Vlan, DHCP, EIGRP, OSPF and BGP Monitoring Tools: Ticketing Tools:

Entity Tools Service Now

WhatsUp Gold Aakash

Cisco SD WAN V-Manage BMC Tools

• Hands on experience to configure different series of Cisco routers: 1700 series, 1800 series, 1900 series & Cisco catalyst layer 2 Switches.

• H.P routers: HP MSR 1002-4 AC

• IOS Upgradation of Routers & Switch

• Configuration of Network IP Phone Cisco7905,7941

• Modem: Nomus Gateway, Tellabs, Team engineer, RAD (64 kbps to 2 mbps) Key Responsibility and operations: -

• Monitoring PAN India Branches of Punjab & Sind Bank.

• Perform FLT with User provide helpdesk support to user.

• Monitoring and troubleshooting more than 3000 links by Entity tool.

• Raising ticket in Sify Service Now tool.

• Assigning Ticket to team in BMC tool and assigning field task to team.

• LAN Configuration.

• DHCP Configuration.

• Cisco Switch Configuration.

• Cisco Router Configuration.

Employment History

IT Administrator, NG Memorial School, Hazaribag, India 02/2023 - 01/2024

As an IT administrator at N G Memorial School, my role is involve managing and maintaining the school's information technology infrastructure to ensure smooth operations. Here are some key responsibilities and tasks is encounter in this role: Personal Details

Riyadh,

Saudi Arabia

+966-*********

ad4189@r.postjobfree.com

DATE OF BIRTH

16 Dec 1984

PLACE OF BIRTH

Jharkhand / India

NATIONALITY

Indian

Courses

MCSE,

MICROSOFT / Silicom in-

fotech / India

Cyber Security Ethics

Learning Certificate,

Cyber Connecting Net-

work / India

CCNA (CSCO14575205),

CISCO/ Cyber Conect-

ingNetwork / India

Links

Skype ID: alamkhurshidjh_1

linkedin.com/in/khur-

shid-alam-4350aa24

Skills

Microsoft Office

Fast Learner

Ability to work in a team

Installation and configuration

LAN, WAN, Cabling and crimping

DHCP, BGP, EIGRP, OSPF, RIP

Network Administration:Set up and manage the school's local area network (LAN) and ensure connectivity.

Configure and troubleshoot network devices such as routers, switches, and access points.

Monitor network performance and address any issues. Server Management

User Account Management:Create and manage user accounts for students, teachers, and staff.

Implement and enforce security policies related to user access. Hardware and Software Support:Provide technical support for computers, laptops, printers, and other IT equipment.

Install, update, and troubleshoot software applications used in the school. Security Measures

Educational Technology:Support the integration of technology into the classroom, including interactive whiteboards, projectors, and educational software. Collaborate with teachers to implement technology in the curriculum. Training and Workshops:Conduct training sessions for teachers and staff on IT-related topics.

Keep users informed about changes, updates, and best practices. Documentation:Maintain documentation for IT systems, configurations, and proce- dures.

Keep an inventory of hardware and software assets. Always stay updated on the latest advancements in educational technology and IT practices to ensure the school's IT infrastructure meets current standards and sup- ports the educational mission effectively. Communication and collaboration with staff and faculty are crucial for success in this role.

NOC Engineer, RT Network Solution Pvt. Ltd., Gurgaon, India 12/2021 - 01/2023

Project Details: - Project of Punjab and Sind BankNetwork Monitoring & Managing more than 3000 Links of 1600 branches including offsite ATMs using CISCO SD WAN V-Manage and BMC Entity Tools.

Network Support Engineer, Wegiit Softech Pvt. Ltd., Gurgaon, India 07/2019 - 11/2021

IT System Administrator, NG Memorial School, hazaribag, India 01/2017 - 05/2019

System Engineer, HADARAH WOOD INDUSTRIES COMPANY, Dammam, Saudi Arab

04/2016 - 12/2016

System Engineer,

PEARL HONDA Kapsons Engineer Pvt Ltd Gurgaon (INDIA), Gurgoan, India

06/2015 - 03/2016

PEARL HONDA Kapsons Engineer Pvt Ltd Gurgaon (INDIA) / RENAULT Sprint Cars Pvt. Ltd

System Engineer, Wipro Infotech (Delhi)–Richa & CO, gurgaon, India 04/2013 - 06/2015

Monitoring Tools: Entity Tools,

WhatsUp Gold, BMC Tools

Ticketing Tools: Service Now, Aakash

Tools

VPN

Check Point

Hobbies

• Playing Cricket

• Singing

• Listening music

• Play Football, Carom,

Badminton and Chess.

Languages

English

Hindi

Urdu

Education

Bachelor of Science in Information Technology,

Sikkim Manipal University, New Delhi, India

07/2007 - 06/2011

10+2, CBSE School, Hazaribag, India

04/2001 - 03/2003

10 th, CBSE School, Hazaribag, India

04/2000 - 03/2001

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