Mark Hewes

Willow Springs, NC markjeReryhewes@gmaiLcom

+1-561-***-****

A customer support driven IT position with a cutting edge organization that would utilize my existing skills to fulfill the business' needs while allowing room for professional growth.

Work Experience

HCIT Techincal Support Konica Minolta - Ga rner, NC November 2022 to December 2023

•Support of Healthcare Practices IT needs

•Support of Windows desktops and servers in Windows and DOS.

•Assisting with Dicom communication for medical hardware and softwa re.

•Assistance with Networking issues and setup.

•Assistance with SAN configuration for storage of images and documents.

•SQL Database support and config uration.

•DICOM, PACS, RIS, HL7. VMWa re support.

IT systems Analyst II

Affordable Care

April 2022 to Nomember 2022

•Support of Dental Practices IT needs

•Support of Windows 10

•Support for any issues related to the employees h ardware and software

•Assisting with building Desktops and servers.

•Assistance with Networking issues and setup.

•Configuration and support of user accounts in Active Directory

•Performed upgrades on client machines using SCCM

IT support Administrator

Wake County Government - Raleig h, NC Se ptembe r 202 I to April 202 2

•Support for Wake County employees

•Support of Windows 10

•Support for any issues related to the employees h ardware and software

•Imaging of the new laptops for new hires

•Assistance with onboa rding

•Configuration and support of user accounts in Active Directory

•Responsible for inventory for the County

Customer Solutions Engineer Fujifilm USA

Fun iFiIm USA - Morrisv ille, NC November 2014 to Ma rch 2021

•Support and scripting of SQL 2005 / 2008 / 2012 /2016

•Support of Server 2003 / 2008 / 2012

•Support of Windows 7 and 10

•Support of storing and archiving of exam study images

•Hardware support and troubleshooting of client servers and desktops

•Configuration and support of IIS

•Backup configuration and support

•VMware configuration and support.

•DNS and DHCP configuration

•Server OS install / upgrades / patch loading

•Network configuration and troubleshooting

•Installation and support of Cardiovascular and Radiology medical software

Technical Support Senior Advisor

All scri pts Healthcare Systems - Raleig h, NC November 20 05 to September 2014

Support of Server 2000 / 2003 / 2008 / 2012

Installation and support of SQL 2000 / 2005 / 2008 / 2012 Support of Windows 2000 / XP / Vista / 7

Hardware support and troubleshooting of client servers and desktops RAID configuration and support

DNS and DHCP configuration

Server OS install / upgrades / patch loading

Network configuration troubleshooting

Installation and support of EHR and PM medical software

Virus and Trojan removal and control

Support of a team of 10 people in assisting client's needs.

Level 1 & 2 Help Desk Support Technician

Spectrasite - Cary, NC

May 2005 to November 2005

Support of Windows 2000 and XP

Install and support of third party software

Hardware support.

Virus/Trojan removal

Cell tower telemetry support Imaging using Ghost

Level 1A 2 Help Desk Support Technician

Peace Colleg e - Raleig h, NC March 20 05 to May 2005

Support Faculty, Staff and Student PC softwa re and hardware (voluntary)

•Virus removal

•Troubleshoot LAN connectivity issues with Windows XP, 98, ME

•Install, setup and troubleshoot desktops, laptops, networked printers and local printers

Security/Customer service Rapallo South Inc - West Palm Beach, FL November 1999 to March 2005

Security and general operation of entrances at a multi-million dollar condominium Involved with the needs of all residents of the 192-apartment complex Configured PC's and DSL lines with routers within the building for residents

Technical Support Demon Internet - Southend May 1998 to February 1999

Essex, England

Support and troubleshoot MAC, Windows 95, 98 and NT computers Configure server information to collect and send e-mail for Outlook profiles

Help customers to get their systems online after they have failed to do so

Logged technical support calls from Demon's subscribers which was approximately 800,000 UK wide

Education

College Degree

Basildon ITEC Aup ust 1994

Skills

•DHCP(10+ years)

•SQL (10+ years)

•DNS (10 + yea rs)

•LAN (Less than 1 year)

•CUSTOMER SERVICE (5 years)

•Service Desk

•Help Desk

•Desktop Support

•Helpdesk Support

•Tech Support

•Active Directory

•Comptia

•Call Center

•Customer Support

•System administration

•Network administration

•Databases

•Operating systems

•Problem-solving

•Team Work

TCP/IP

•Microsoft Windows

•TCP

•Microsoft Windows Server

•VMWa re

•WAN

•Flexibility

•Computer networking

•IT

•Microsoft Office

Assessments

CRM Skills with Salesforce — Highly Proficient

May 2019

Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes.

Full results: Highly Proficient

Technical support — Highly Proficient

Ma y 2021

Performing software, hardware, and network operations. Full results: Hiqhlv Proficient

Basic computer skills — Expert

May 2021

Performing basic computer operations and troubleshooting common problems Full results: Exgert

Technical support: Customer situations — Completed

May 2021

Responding to technical support situations with sensitivity Full results: Co leted

Customer service — Familiar

May 2021

Identifying and resolving common customer issues Full results: Familiar

Advanced attention to detail — Completed

Ma y 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Co leted

Indeed Assessments provides skills tests that are not indicative of a Iicense or certification, or continued development in any professional field.

Additional Information

Technical Profile

•Server 2000 / 2003 / 2008 / 2012

•Network Configuration and Troubleshooting (LAN/WAN)

•Windows / 2000 / XP /Vista / 7 / 8 /10

•Data Backup and Restores

•MS Office Software, 2003/ 2010/ 2012

•Active Directory / Group Policy

•Wireless Setup and Support using various encryption

•SQL Server 2000 / 2005 / 2008 / 2012

•LAN/WAN Configuration

•Multi-Media Support

•Anti Virus and Trojan removal

•Peripheral Hardware - Printing, Scanning, Fax, Digital Camera, USB

•TCP/IP /DHCP / DNS / WINS / RRAS

•13+ years Technical background

•25+ years Customer Service Support

•A+ Certified

Contact this candidate