Customer Service Front Desk

VALERIA

SERRATO

**** ***** **. 409-***-**** *********@*******.***

Skills Summary

Customer service

Handling money

Research

Word Socument

Editing

Communication

Bilingual: english/spanish

Education

Mass Communications / Dec 2021

GPA: 3.8

Course work includes several communications classes as well as some English classes that aided in the knowledge in the field of mass communications, public relations, journalism, and English.

Experience

Valley Grande Manor

Receptionist / April 2021 – June 2021

During the time as a receptionist in Valley Grande Manor the job was to be the face of the building. It was necessary to welcome patients and visitors in and out of the building and make sure to keep the place safe and clean. There was also a need to record covid info about anyone coming in and out of the building and to deal with customer service issues by helping patients and visitors with any questions.

TJMAXX

Associate / November 2021 – January 2022

During the time as an associate at TJMAXX it was essential to be in charge of keeping the store clean and organized and making the place welcoming and comforting for all customers. It enhanced customer service skills and taught how to handle difficult situations with customers. The job also required to be in charge of handling money and working a cash register and helping customers with questions or concerns.

Holiday Inn Express and Suites

Front desk reception / October 2022 – October 2023

The requirements for my position as front desk receptionist included; creating the morning housekeeping schedule, welcoming guests in and checking them out, handling any paperwork or document assignments as needed, problem solving customer issues, handling large amounts of cash, and operating a computer systems.

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