RENEE HEWITT

ad416c@r.postjobfree.com 319-***-**** 721 19th Street N.W., Cedar Rapids, IA 52405

SUMMARY

Seasoned business professional in search of a professional sales position where I can utilize my rich experience. My key areas of expertise include time management, interpersonal skills, determination, customer service, strategic thinking, problem solving, presentation skills, and negotiation abilities. I am a creative, reliable, flexible, self- motivated team player with the ability to learn quickly and multi-task. PROFESSIONAL EXPERIENCE

Customer Service Representative

03/2023 to Current Midwest Refrigerated Services through Express Staffing Cedar Rapids, IA

Greet drivers, assign them to the proper pick-up location, and communicate arrival with the warehouse staff.

Ensure each load is closed and completed based on information received from warehouse.

Prepare paperwork using Acellos software and provide it for the drivers.

Prepare billing using shipment information in Acellos software. Billing Specialist

11/2022 to 03/2023 CRST through Robert Half Cedar Rapids, IA

Thoroughly review invoices and apply proper codes according to company policies.

Track progress of invoices for completion and payment. Business Sales Representative

06/2022 to 09/2022 Eco Lips through Express Staffing Cedar Rapids, IA

Proactively solicited business vendors to market and sell eco-friendly skin care products.

Tracked sales transactions using Shopify and Hubspot. Assistant Baker

01/2022 to 05/2022 Cedar Rapids Community School District Cedar Rapids, IA

Baked gluten-free, vegan and alternative treats based on customer diet needs.

Packaged and labeled baked goods to meet FDA requirements.

Complied with all health and safety codes and regulations to protect consumers. Loan Originator

07/2019 to 03/2020 Universal Lending Cedar Rapids, IA 01/2019 to 07/2019 Waterstone Mortgage Cedar Rapids, IA 07/2017 to 01/2019 Universal Lending Cedar Rapids, IA

Proactively solicited new residential mortgage business and sold mortgage products to meet established loan quality and production goals.

Identified, developed, and maintained a quality network of business relationships to establish a recurring source of referrals for new mortgage lending opportunities. 2

Conducted interviews with prospective borrowers to analyze financial and credit data, determine financing objectives and advise on financing guidelines for conventional and government home loan products.

Maintained thorough knowledge of lending programs, policies, procedures, and regulatory requirements.

Ensured exceptional customer experience by overseeing loan process from origination to close and providing on-going communication.

Claims Processor

11/2011 to 06/2017 Nordstrom Cedar Rapids, IA

Prepared unsold merchandise, including hazmat items, and clothing for return to vendors.

Managing material receipts from various sources including suppliers, vendors, and consumers.

Determining method of shipment and preparing bills, invoices, and other shipping documents.

Staying on top of inventories to get the right shipment to the right place at the right time.

Followed transportation rules and regulations.

Loan Originator

07/2008 to 08/2010 Universal Lending Cedar Rapids, IA 01/2002 to 06/2008 Hamilton Mortgage Cedar Rapids, IA 01/1999 to 01/2002 Greentree/Conseco Financing Cedar Rapids, IA

Proactively solicited new residential mortgage business and sold mortgage products to meet established loan quality and production goals.

Identified, developed, and maintained a quality network of business relationships to establish a recurring source of referrals for new mortgage lending opportunities.

Conducted interviews with prospective borrowers to analyze financial and credit data, determine financing objectives and advise on financing guidelines for conventional and government home loan products.

Maintained thorough knowledge of lending programs, policies, procedures, and regulatory requirements.

Ensured exceptional customer experience by overseeing loan process from origination to close and providing on-going communication.

EDUCATION

Kirkwood Community College – Cedar Rapids, IA

Young Cosmetology School – Cedar Rapids, IA

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