Automotive Technician Customer Service
Resume:
DH
DEAN HINES
***********@******.*** 770-***-**** Jarrell, TX 76537
Experienced in many fields of repairs and diagnostics. I have worked as an Automotive Technician. I have worked in the concrete field. I have worked in construction. I have not found anything I can't train myself to do. I have learned in my many years how to do about anything. Some things better than others. I owned my home in Georgia and I let no one do any repairs for me, from roofing to plumbing. I like to learn new trades. I always say there is something new to learn every day no matter how long you have been at your job. I have good organizational skills. I keep a clean work space. I am also big on safety.
Very good mechanical ability
Able to speak with customers well
Quick learner
Very good with hands
Can multitask very well
Good eye for safety concerns
Stable on my feet
Have common sense
Self Residential Garage Door Services
Adairsville, GA
Owner/operator
07/2001 - Current
Developed business plan and budget to maximize profitability. Analyzed market trends and customer feedback to identify opportunities for growth.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Diagnosed and repaired customer garage doors to operate correctly. Sold and installed residential garage doors and operators on new and existing homes.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Mike Fords Auto Service Rome, GA
Automotive Technician/Mechanic Shop
Foreman
06/1991 - 06/2000
Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Inspected vehicle engines and other components to identify potential issues.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Summary
Skills
Experience
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Provided accurate estimates of repair times to customers prior to work being performed.
Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
Performed drive ability tests on vehicles after repairs were completed. Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Attended technical training courses when available to increase knowledge base.
Communicated effectively with customers about repair progress and costs involved.
Was lead over several technicians. Created written estimates for repairs needed and sold repairs to customers.
Classic Chrysler Decatur, GA
Automotive Technician
02/1987 - 05/1991
Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Inspected vehicle engines and other components to identify potential issues.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Provided accurate estimates of repair times to customers prior to work being performed.
Performed drive ability tests on vehicles after repairs were completed. Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Maintained a clean working environment at all times. Landmark Dodge Jonesboro, GA
Automotive Technician
01/1983 - 01/1987
Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Inspected vehicle engines and other components to identify potential issues.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Provided accurate estimates of repair times to customers prior to work being performed.
Performed drive ability tests on vehicles after repairs were completed. Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Maintained a clean working environment at all times. Chrysler Training Division Atlanta
Automotive Technology in Automotive
07/1989
Leroy High School LeRoy, KS
High School Diploma
05/1982
Education and Training
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