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Terry Scruggs

Landrum, SC, 29356

864-***-**** - ad414s@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated computer support technician with 10+ years of IT experience. Skilled in repairing laptops, desktops, terminals, scanners, servers and other various devices. Excellent troubleshooting skills to assist with computer and networking issues.

CERTIFICATIONS

• A+ obtained 07/2010

TECHNICAL SKILLS

• Able to read schematics, maps, and blueprints

• Troubleshoot, repair and replace mechanical

and electrical components utilizing basic hand

tools, oscilloscopes, and digital multimeters

• Troubleshooting and problem-solving skills

• Soldering/De-soldering circuit board

components

• Knowledge of integrated/digital electronic

circuits

• Proficient in installations and upgrades of

motherboards, CPU’s, memory chips, hard

drives, floppy drives, CD-ROMS, backup drives,

IDE, SATA, SCSI Disk controllers, sound cards,

video cards, network cards, monitors, printers,

and modems

• Capable of using FOS/FOM, laser source,

fusion splicer, OTDR, and also an inspection

microscope

• Skilled in mechanical and fusion splicing

• Able to terminate, cleave and polish SC, ST, LC, FC and HFO connectors

• Network wiring and configuration

• Equipment rack building and installing chassis,

switches, power supplies, and power bars

• Experienced cable pulling through walls,

conduits, ceilings and cable racks

• Installing and terminating Cat5, Cat6, and Cat7

cabling for LAN/WAN

• Wireless networking with RADIUS servers

• Wireshark/Traffic analysis

• Managing users, profiles, and objects in Active

Directory

• Hardening computer systems

• Ability to install software packages

• Windows 98/2000 Professional, XP

Professional, Vista, 7, 8, 10 and 11

• Microsoft Office (Word, Excel, PowerPoint,

Outlook, OneDrive)

• Patching and system updates

• Imaging and refreshing various devices

• UNIX/Linux, Ubuntu, PCLinuxOS, Fedora, Mint

• Understanding of HTML, JavaScript, CSS

• Enabling & disabling ports on Cisco/HP

switches

WORK EXPERIENCE

NCR @ BMW Manufacturing, Greer, SC May 2019 – May 2021 / Aug 2021 – Feb 2024 Break/Fix Technician & Proxy for Team Lead

• Troubleshot/repaired various issues with desktops, laptops, tablets, printers, phones, and scanners

• Configured new equipment including installation and updating of software

• Provided technical assistance to end users via phone, email, remotely and onsite

• Documented, closed, and resolved tickets in Remedy

• Imaged, deployed and returned leased desktops, laptops and tablets

• Patched cabling to switches, labeled, documented and activated data jacks

• Re-enabled closed ports and ports with errors on Cisco and HP switches ManpowerGroup @ BMW Manufacturing, Greer, SC May 2018 – May 2019 Network Engineer

• Patched cabling to switches, labeled, documented and activated data jacks

• Consolidated and redressed cabling in networking closets

• Installed cable management

• Documented, closed, and resolved tickets in Remedy

• Re-enabled closed ports and ports with errors on Cisco and HP switches

• Troubleshot networking issues on various PC’s, tablets, & IOT devices eBryIT, Kennesaw, GA June 2014 – May 2018

Lead Technician & Seasonal Project Manager

• Break fixed laptops and tablets

• Imaged, deployed and returned leased desktops, laptops and tablets

• Desktop, laptops, tablets and Chromebook refreshes

• Patched cabling and network troubleshooting

• Troubleshot various computers, tablets, & IOT devices

• Lead team of 3-15 and seasonal project manager

FiberSource Inc, Greenville, SC August 2012 – June 2014 Fiber Optic Technician

• Installed and configured computer testing equipment

• Tested/Inspected cabling with OTDR, power meters, & fault finders

• Terminated and cleaved fiber optics

• Built sliding racks and outdoor enclosures boxes

• Wired fiber boxes, fiber trays and fiber panels

• Cut cabling to exact size and lengths

Upstate Computers, Greenville, SC November 2011 – August 2012 Computer Technician

• Troubleshot various computers, tablets and printer issues

• Repaired computers, laptops, and tablets

• Installed switches, routers and modems

• Terminated, installed and patched CAT5e/CAT6 cabling GDH Consulting, Greenville, SC June 2011 - November 2011 Lead Technician for Lowes Project

• Managed team of 5 for Access Points upgrades in Lowes stores

• Pulled, installed and terminated fiber optics cabling throughout store

• Built networking racks and installed cable management/trays

• Upgraded computers and terminals to Gigabit Ethernet

• Installed and upgraded switches, chassis, and chassis cards Plus Inc, Greenville, SC July 2010 - December 2010 Computer Technician

• Repaired and troubleshot various desktop and laptop issues

• Installed and deployed new computers

• Managed users, profiles, and configurations in Active Directory

• Backed up and restored computer data

• Break fixed laptops and desktops

• Provided customer support and technical assistance to end users INTERNSHIP

Sensortech, Greenville, SC March 2010 – June 2010

• Repaired, modified and tested circuit boards

• Built new prototype circuit boards according to schematics

• Modify housings to fit circuit boards using basic hand and power tools EDUCATION

ECPI University, Greenville, SC July 2010

Associate of Applied Science in Computer Electronics Technology Major in Computer Electronics Engineering Technology

• GPA: 3.80 / Summa Cum Laude

• Dean’s List

• Perfect Attendance

Contact this candidate