Administrative Assistant Customer Service

SHALENA RESPESS

**** ******** *******, ** ***** 313-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Customer service oriented and punctual professional, backed by 3+ years of patient care industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Follow policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage sensitive and confidential information.

Adapts to new challenges and ideas and able to develop rapport with diverse populations.

Deal effectively with all levels of hospital personnel and consumers with good communication skills.

Pay close attention to detail for accurate and compliant documentation.

Microsoft Office Applications – Word and Excel.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2023 PROFESSIONAL EXPERIENCE

American House – Gross Pointe, MI 11/2022 – 07/2023 Resident Care Provider

Administered medication and provided personal care assistance to residents – personal hygiene, feeding, and mobility.

Promoted a safe, clean, and organized environment.

Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.

Observed, reported, and documented resident conditions and activities. McLaren Macomb Hospital – Mt. Clements, MI 04/2021 – 11/2021 Housekeeper

Cleaned patient rooms and any other areas assigned in accordance with procedures.

Worked independently with minimal supervision and met established deadlines.

Promoted and engaged in proper safety and infection control practices.

Respected patient privacy and maintained confidentiality standards. Balanced Home Care – Detroit, MI 08/2019 – 12/2019 Comfort Care Home Care – Grosse Pointe, MI 03/2018 – 01/2019 Home Health Aide

Maintained a safe, secure, and healthy environment.

Assisted with activities of daily living – personal hygiene, mobility, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Documented patient activities and change in behavior and abided by HIPAA guidelines to ensure privacy. ADDITIONAL EXPERIENCE

Kids Closet – Detroit, MI Sales Representative / Customer Service 08/2011 – 05/2012 Blessed Hearts – Detroit, MI Health Aide 06/2010 – 07/2011 Served as a Volunteer at Helping Hands for 11+ years

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