SILVIA PAREDES

**** ** **** **, *******, FL · ***63754-***-****

ad412a@r.postjobfree.com

To find a position to best utilize my 27 years’ experience in customer relations and accounting. EXPERIENCE

04/21/2007 – 09/15/2019

A/R ADMINISTRATOR, SUPERVALU/UNFI

Keep customers’ accounts up to date, provide them with documentation as need it.

• Collections of open balances

• Research on account balances.

• Process credits.

10/9/2013 – 01/15/2020

HDI/HDE CUSTOMER SERVICE REP., HOME DEPOT

Provide customers with the most accurate information regarding the products and services our company offers for inbound and outbound calls.

• Set the highest number of appointments in a timely manner.

• Follow up with customers as requested.

10/01/1991 – 08/19/2005

CUSTOMER SERVICE REP./ SUPERVISOR, AT&T

Supervise agents to provide customers with the most accurate information regarding the products and services our company offers for inbound and outbound calls.

• Sell the best plans available for customers.

• Resolve billing issues.

• Monitor quality calls.

EDUCATION

OCTOBER 1979

ELEMENTARY SCHOOL TEACHER, LICEO MODERNO COLLEGE, GUATEMALA OCTOBER 1976

HIGH SCHOOL DIPLOMA, SAGRADO CORAZON, GUATEMALA

SKILLS

• BILINGUAL SPANISH/ENGLISH

• FAMILIAR WITH SALES FORCE

• PROFICIENT WITH OUTLOOK

• PROBLEM SOLVER