High School Microsoft Office

Casandra Cruz

********.*****@*******.*** I 602-***-**** I 3625 E Ray Rd Apt 1097 Phoenix AZ 85044

Overview

Experience

Experienced in multiple job fields. Most

recently assisted with Veterans access and

processing important information for their

benefits. Worked in multiple fast paced

environments while maintaining quality

assurance and accuracy. Able to adapt with

change and new regulations. Looking for

growth opportunities preferably a work from

home environment

2 years work from home experience

Education

Colby Community College

2013-2014

Studied Psychology

Clovis High School

2009-2013

High School Diploma

Skills

Time management

Microsoft Office

Excel

CRM

Detail oriented

Conflict Resolution

Reliability

Client Advocacy

Veterans Assistance Specialist

Veterans Access I 09/2023 - Currently Employed

Made trips to post office to collect mail, organized, counted and delegated to co-workers.

Titled based off branch, scanned in

DD214/OMPF/NA13038/Discharge docs/Notice of

separation.

Review all documents thoroughly per client for

accurate submission.

Update account and research to receive information needed to update accounts.

Communicate with overseas team for any forms

needed vice versa. Use tools such as slack, Gmail, excel to track daily work, Microsoft Office to create new forms if needed.

Input Data into the system via Pitney boy/Kyocera Scanner. Used CRM (where client/veterans information is stored.

Sr. Collections Representative

Santander Consumer USA I 07/2018 - 11/2021

Collected on heavily delinquent accounts 60+ up to repossession and total loss accounts.

Maintained quality assurance on a dialer system and updated consumers accounts as needed for the upmost accuracy.

Assisted with payments on accounts, payment plans, as well as assisting Specialized assistance team on loan extensions during natural disasters.

Selected multiple times to open tables to pitch new ideas on how the workplace can run smoother.

Able to maintain Top 100 collectors consecutively each month in a work from home environment.

Skirt Trimmer

Cargill Inc. I 04/2015 - 05/2018

Standing in line for long periods of time trimming any excess hair remaining on cow

Removed beef from processing line for re-inspection.

Received beef off an assembly line, trimmed and

passed down assembly line producing quality meat.

Inspected meat for defects, blemishes and remove fat

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