Gloria Williams

Daytona Beach, FL

407-***-****

ad410r@r.postjobfree.com

Objective:

To obtain a employment as a customer service rep.

Experience:

Job Counselor

•Perform initial evaluation of client needs, develop customized treatment plans, and provide individuals with resources to reach personal goals

•Meet with participants and monitor employment and/or training plan progress making necessary modifications to ensure the participant goals are being met

•Complete detailed case notes and perform data entry in required system(s)

Customer Service

•Assisted customers with questions, payments, and billing issues, or adjusting bill

•Delivering the highest standard of customer service and addressing their needs with empathy and professionalism.

•I possess strong organizational skills and attention to detail, enabling me to efficiently manage customer records, and appointments

•Conferred with customers to provide information about products or services, entered orders, and resolve customer service or billing complaints

Cosmetologist

•Analyzed patron's’ hair and scheduled client appointments

•Cut, trimmed, and shaped using clippers, scissors, and trimmers

•Bleached, dyed and/or tinted hair using applicator and/or brush

•Shampooed, rinsed, conditioned, dried hair

•Kept workstations clean, and sanitized tools such as, scissors and combs

Assembler/ Builder

•Assembled, built, and tested medical parts

•Examined products to verify conformance to quality standards

Work History:

Rural Carrier USPS Port Orange 01/2024- Present

Job Counselor Trainee NCBA/ SCSEP DeLand, FL 08/2021- 12/2023

Cosmetologist Atl Fadez and Braidz Orange City, FL 04/2014- 05/2016

Assembler/Builder Invacare Corp. Sanford, FL 03/2013- 03/2014

Customer Service Frontier Communications DeLand, FL 12/2009- 3/2013

Cosmetologist It's All About U Orlando, FL 12/2001- 2/2013

Education:

Associate Degree Daytona State College Daytona Beach, FL

High School Diploma Miami Central Sr. High School Miami, FL

Certifications:

Cosmetologist

CNA

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