Joseph VanTrease

Member Service Representative

A Results-driven member-centric Member Service Representative with a passion for empowering individuals on their unique journeys. Known for high energy, quick learning, and a commitment to exceeding expectations. Demonstrated leadership skills, adept in event coordination, instruction, and serving industry experience. Proven track record in guiding individuals toward financial control and freedom through strategic decision-making and personalized financial plans. ad40zf@r.postjobfree.com 615-***-****

Played a pivotal role in the timely offloading of delivery trucks and seamless transport of merchandise into the warehouse, ensuring the integrity of products. Conducted rigorous inspections to detect damage, flaws, and irregularities, maintaining the highest quality standards in merchandise handling. Operated a range of sophisticated machinery, including handheld devices, conveyor belts, and pulley systems, to efficiently sort packages, move heavy loads, and process shipments, significantly improving workflow efficiency.

March 2023 - present

Experience

Barbershop Harmony Society - Administrative Assistant Spearheaded communication initiatives between the society and schools, facilitating the smooth execution of performance events and scholarship awards. Employed advanced data management skills to collect, organize, and analyze data for the creation of specialized programs and events, utilizing spreadsheets and comprehensive questionnaire surveys.

Orchestrated successful events through effective collaboration with various committees, departments, and colleagues, showcasing exceptional organizational prowess. Aug 2021 - May 2022

Amazon - Delivery Station Associate

Assist members in balancing financial accounts to aid in their financial journey. Keep updated on the continuously changing laws and procedures for proper handling of accounts. Assist members in business account transactions via wires, withdrawals, or deposits. Establish memberships to the credit union based on particular eligibility requirements. Navy Federal Credit Union - Member Services Representative January 2024 - present Microsoft Office and Google Suite

Adaptable

Fast-paced environments

Oral and written communication

Skilled collaborator

Quick and resourceful problem solver

Customer relationship management

Eye for detail

Nashville State Community College

Associate’s of Fine Art - Music

2021

Education

Skills

Demonstrated exceptional leadership as a Team Lead, overseeing and guiding 10-20 staff members to ensure seamless operations and exceptional customer service. Conducted comprehensive training sessions for new hires, imparting knowledge on menu items, computer systems, company standards, and customer service expectations, resulting in a well- informed and efficient team.

Versatilely filled various roles within the restaurant, optimizing workflow and guaranteeing that customer needs were consistently met at the highest standards. Aug 2018 - Dec 2020

Claim Jumper - Server

Thrived in a high-paced serving environment, expertly managing multiple tables and catering to over 20 customers simultaneously, consistently delivering a memorable guest experience. Demonstrated an impressive ability to memorize an extensive menu, including over 30 items and rotating specials, enabling personalized and enticing menu recommendations to guests. Masterfully handled conflicts and challenges, achieving 100% customer satisfaction through swift and effective resolution.

April 2017 - Aug 2018

Rodizio Brazilian Steakhouse - Team Lead

iPlayMusic School - Group Lessons Instructor

Innovatively crafted and executed student-centered lesson plans, fostering a deep understanding of fundamental skills such as proper stick-holding techniques and musical staff comprehension, igniting curiosity and enthusiasm in each student. Expertly guided diverse classes of young learners, spanning ages 5 to 12, employing age- appropriate teaching methodologies that engaged and inspired a love for music. Collaborated closely with parents to develop personalized learning strategies, addressing individual challenges in comprehension and performance, resulting in significant improvements and enhanced student confidence.

W.O. Smith School of Music - Private Lessons Instructor Crafted meticulously tailored lesson plans, delivering engaging one-on-one percussion instruction that aligned with each student's unique goals and needs. Exhibited remarkable adaptability by adjusting teaching methodologies to cater to individual student preferences and personalities, fostering an optimal learning environment. Partnered closely with parents to develop personalized plans addressing comprehension challenges and enhancing overall student performance. Aug 2021 - May 2022

Aug 2021 - Dec 2021

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