COURTNEY CRAFT

Human Performance

Highly-qualified, experienced and tenured Program Manager with proven success. Successful at developing innovative strategies to position company to capitalize in dynamic market conditions. Strategic planner and clear communicator with an adaptable approach to leadership. Work History

2014 -

Current

Program Manager

Exos

2015 – PRESENT

• Manage 24,000 sf facility & $370K budget

• Hire, train, and manage full time staff and

instructors

• Develop, deliver, and evaluate health and

specialty programs

• Achieve goals in accordance with annual

strategic planning

• Foster client relationship, providing program

performance reports

• Perform fitness assessments, determine exercise

prescriptions,

• and design workout programs for a diverse

population, including a

• variety of high-risk clientele

• Oversee group exercise program consisting of

40 classes per

• week as well as instruct several classes

• Create and present data using MS Excel and

other MS Office tools

2011 - 2014 Assistant Program Manager

EXOS

2011 – 2015

• Oversaw day-to-day operations of the fitness

center, including facilities and maintenance

• Performed fitness assessments, determined

exercise prescriptions, and designed workout

Contact

Address

San Antonio, TX, 78259

Phone

210-***-****

E-mail

ad40ys@r.postjobfree.com

Skills

Team leadership and

direction

Program leader

Strategic planning

Effective communicator

Proactive onsite

customer support

Partnership development

Data collection and

research

Budgeting

programs for a diverse population, including a

variety of high-risk clientele

• Provided one-on-one consulting, training, and

motivation

• Designed and implemented incentive, health

promotion, and

• other specialty programs

• Instructed and managed group exercise class

scheduling/staffing

• Assisted with strategic planning, budgeting, and reporting

• Selected, mentored, and supervised interns at

the site

2010 - 2011 Senior Health Fitness Specialist

Medifit/Exos

2010 – 2011

• Supervised and monitored exercise participants

• Provided one-on-one consulting, training, and

motivation

• Provided administrative support to members,

including

• enrollments, terminations, and general inquiries

• Designed and implemented incentive, health

promotion, and

• other specialty programs

• Performed administrative tasks associated with

facility operations

• Provided personal training for more than 20

clients

• Selected, mentored, and supervised interns at

the site

• Performed budget management and reporting

2008 - 2010 Personal Trainer

Equinox Fitness

• Design personalized 6-week programs based on

fitness profile and clients' goals.

• Train clients by using a 3-cycle system which consists of three progressively challenging cycles focusing on either: strength and conditioning, balance and

coordination, and advanced training.

• Responsible to reach session goal of 160 trains per month

2007 - 2008 General Manager/Personal Trainer

Anytime Fitness, San Antonio, TX

• Required to sell 15 to 30 memberships per month

and responsible for gym marketing, which included

networking with local businesses, door-to-door

marketing, and mail outs

• Conducted outbound calls each day to make sure

clients were satisfied and to generate new business

• Responsible for day-to-day operations of the facility which included customer compliance and

cleanliness of the fitness facility

• Aided with members' workouts and developed a

clientele base

2005 - 2006 Fitness Lead

Spectrum Athletic Clubs, San Antonio, TX

• Required to reach sales goal of $6,000 a month

• Lead my team four consecutive months at meeting

and exceeding our personal training sales quota

• Marketed personal training services and staff

through inbound and outbound calls and

conducted outside marketing to the community

• Managed a team of 15 trainers to reach monthly

personal training goals

• Responsible for administration and leadership of staff

• Provided service and assistance with members'

workouts, promoted current club events and

programs, and maintained fitness area

2003 - 2005 Membership Coordinator

Spectrum Athletic Clubs, San Antonio, TX

• Reported to Sales Director with leads generated

through cold calling, outbound generation, mailers, and appointments

• Responsible for reaching individual monthly sales goals along with costumer compliance with new

and established members

Education

Bachelor of Science: Kinesiology

The University of Texas at San Antonio - San Antonio, TX Exercise Science

Schreiner University - Kerrville, TX

Certifications

Personal Training Certification, NASM, ACSM

CPR/AED Certified- American Red Cross

EXOS Fitness Specialist

EXOS Core Competencies

Accomplishments

• Collaborated with Valero liaison to expand Valero's Corporate Wellness initiatives through effectively assisting with opening fitness centers at numerous Valero refineries throughout the U.S.

Contact this candidate