Customer Service Representative

LAQUESCIA REDDING

McDonough, GA ***** • 678-***-**** • ****************@*****.***

Professional Summary

Professional customer service representative with over 6 years of experience managing daily administrative support tasks and operations in call center industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Skills

● Microsoft

● Excel

● Windows

● Outlook

● Customer Service

● Office Administration

● Communication

● Empathy

● Time Management

● Stress Management

● Active Listening

Work History

Secretary, 02/2023 to Current

Henry County Public Schools

● Answered multi-line phone system and enthusiastically greeted callers

● Provided clerical support to company employees by copying, faxing, and filing documents. Medical Transportation Coordinator, 03/2021 to 09/2022 Modivcare

● Managed over 50 inbound calls daily and making outbound calls to healthcare members

● Schedule reservations for Medicare and Medicaid members

● Contact medical transportation providers.

Service Delivery Consultant, 09/2017 to 09/2019

Chime Solutions-Kaiser Permanente

● Schedule and manage appointments for Kaiser members

● Send messages to primary care physicians

● Transfers members to advice nurses or specialty line

● Assist with all tasks and projects as requested, to ensure customer service compliance.

● Answered 50+ imcoming calls dailu

Secretary, 11/2007 to 08/2017

Clayton County Public Schools - Jonesboro, GA

● Answered and routed phone calls

● Checked students in and out of school

● Created and filed documents to assist with Clayton County Board regulations

● Monitored and reported attendance matters, to ensure county rules were followed. Education

Medical Office Expert: 01/2011

MedTech Institute - Morrow, GA - Morrow

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