Customer Care Service

NICOLE NORE’T

**** ******** ***** **** *****,, TX 76135 · 817-***-****

********@*****.***

EXPERIENCE

**/**** – PRESENT

CUSTOMER CARE REPRESENTATIVE, roadguard interlock

Greeting customers on the phone. Coordinating installation of interlock devices with customers and service providers. Willing to go the extra mile to make the customers feel that their needs are important and are being met.

02/2022 – 08/2022

CUSTOMER SERVICE REPRESENTATIVE, map communications

Answering phones for medical offices, attorneys, service companies off hours. Advised callers of hours of operations, provided messages from the caller to the business being represented.

Greeting customers on the phone. Coordinating installation of interlock devices with customers and service providers

03/2021-02/2022

RETAIL MERCHANDISER, apollo retail services

Traveled to retail establishments in need of remodeling and resetting. Tearing down and rebuilding shelving and displays. Repricing items as needed.

03/2018 – 12/2019

CUSTOMER CARE SPECIALIST, smart start ignition interlock, llc

Greeting customers on the phone. Coordinating installation of interlock devices with customers and service providers, according to state and county requirements for customers convicted of DUI.

SKILLS

Highly organized

Excellent phone etiquette

Familiar with Excel and Word applications

Strong drive to work efficiently

People oriented

ACTIVITIES

I participate in Shine Women’s Ministry events at Calvary Life DFW. I volunteer at Mercy House. I am also a beauty guide with Lime life by Alcone providing skin care products and services. I give back to my community by donating to local area food banks, and blessing boxes to provide for those less fortunate.

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