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Loss Prevention Operational Excellence

Denver, CO
April 15, 2024

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Chad Smith

208-***-**** • • Castle Rock, CO 80109 •

Executive Summary

Dynamic and results-oriented Operations and Loss Prevention executive with an impressive 20-year track record of leadership in retail environments. Known for driving operational excellence, implementing strategic initiatives, and optimizing security measures to minimize loss. Adept at managing multi-site operations, directing large-scale teams, and consistently exceeding performance targets.

Key Accomplishments:

Spearheaded Operations efforts across a diverse portfolio of 150 stores and 9 Distribution Centers, spanning multiple districts and regions.

Drove Safety and Loss Prevention initiatives across 120 stores in a vast region, consistently reducing shrink by 20%.

Played a pivotal role in reducing shrink by 30% through rigorous internal and external investigations in the challenging Rocky Mountains region.

Professional Experience

Napa Auto Parts - Divisional Director, Operations, Mountain Division, Denver, CO

March 2017 - Present

Directed Operations efforts across 9 districts covering Denver, Salt Lake City, Houston, Dallas, San Antonio, Billings, Oklahoma City, Alaska, and Albuquerque.

Managed 150 stores, 9 Distribution Centers, and led 8 district operations managers.

Focused on Operations, inventory management, policy management, new projects, KPI analysis, P&L analysis, budgeting, targeting, investigations, security/loss prevention, safety, and security planning and response.

Led new program rollouts and conducted division-wide training courses.

Planned, prioritized, and strategized to achieve results and closure to any issue.

Created and implemented policies and procedures.

AutoZone - Regional Manager, Operations/Loss Prevention, Denver Region

May 2011 - March 2017

Managed Safety and Loss Prevention efforts in 120 stores covering Colorado, New Mexico, Montana, Wyoming, South Dakota, and Nebraska.

Led Loss Prevention efforts with 11 district managers and approximately 1200 employees.

Achieved an 20% consistent shrink reduction since joining AutoZone.

Recognized as Loss Prevention Employee of the Year in 2013.

Conducted 75 investigations in 2016 with a 70% prosecution rate, obtaining $20,000 in admissions.

Supervised safety assessments, OSHA reporting, and fleet management of 300 vehicles.

Led safety and collision reduction action committee.

Abercrombie and Fitch - Regional Manager, Loss Prevention, Rocky Mountains, Denver, CO

September 2009 - May 2011

Conducted internal/external investigations, reducing shrink by 30% in the highest shrink area (Las Vegas) in 2010.

Supervised 3 district managers and 6 agents.

Achieved theft recoveries exceeding $50,000.

Abercrombie and Fitch - District Manager, Loss Prevention, Arizona, Phoenix, AZ

April 2007 - September 2009

Supervised a district of 10 stores, including 4 agents and a district manager.

Conducted internal and external theft and fraud investigations.

Achieved theft recoveries totaling $30,000.

Target - Assets Protection Team Leader, Multi-Store, Boise, ID

October 2003 - April 2007

Led Assets Protection efforts, including safety, shrink, and security.

Supervised 15 employees across 3 stores in Nampa, Boise, and Twin Falls.

Opened a new store in Nampa, ID, and supervised the store remodel in Twin Falls.

Target - Assets Protection Team Leader, Twin Falls, ID

December 2001 - October 2003

Led single-store Assets Protection efforts, including safety, shrink, and security.

Managed a team of 5 employees.


B.A. in Criminal Justice, Boise State University, Boise, ID (December 1998 - December 2001)

A.A. in Criminal Justice, Ricks College, Rexburg, ID (December 1996 - December 1998)

Skills/ Experience-

1990-Awarded Eagle Scout rank

Lds missionary 1994- 1996, served in Florida

Wicklander/Zulawski cerififed since 2001

Sensormatic digital camera system trainer

Exception based reporting certified

Non violent crisis intervention trainer

Fitness, athletics.

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