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Project Manager Customer Service

Location:
Randallstown, MD
Posted:
April 15, 2024

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Resume:

Accomplished Project Manager with over ** years of broad expertise collaborating with cross-

functional internal and external clients in diverse matters related to design and construction issues. Coordinates and recommends activities associated with project assignments, short- & long-term planning, risk management and evaluations and disciplinary actions for assigned personnel. Analytical problem-solver driving innovative solutions for seamless operations. formulating and implementing policy, recommending changes, establishing objectives and goals, and assisting with professional development for staff. Prudent decision-maker with exceptional interpersonal, organizational, and communication skills with proven success managing staff. Provides superior customer service to internal and external customers by understanding the programmatic needs of customers and translating them into completed projects in a timely manner.

PRINCIPLE PROJECT MANAGER

Constellation, Baltimore MD (2021- Present)

Directs and participates in the analysis and definition of project budgets and plans, both long- and short-term. Monitors project development to ensure budget and schedule compliance. Prioritize and oversee project management activities in an effective manner. Provides superior customer service to internal and external customers by understanding the needs of customers and translating them into completed projects in a timely manner. Developed contracts, project plans, scopes and deliverables for preparing budgets. In addition to determining timelines and identify resources to meet the client’s needs and expectations. Manage technical inspections to ensure contractor's work conforms to plan and specifications. Mitigate project risk and reduce project conflict issues.

• Oversee performance contracts for federal government and energy saving clients.

• Ensure safety, compliance and review project completion with customer to achieve final approvals and quality assurance.

• Maintain relationships and work closely with the client to ensure contractual obligations are met by conducting constant site inspections for proper project status.

• Work closely with engineers and designers to interpret drawings, designs, and specifications.

• Facilitating a team for project activities, by directing and performance evaluations for contract performance issues that may arise.

• Successfully closed out projects both contractually and administratively to initiate or startup new project(s) and prevented back charges and/or payment of penalties due to missing project completion date or deadlines. ANTHONY ROSS, MBA, CEM

PRINCIPLE PROJECT MANAGER

P R O F E S S I O N A L P R O F I L E

C O N T A C T

7522 Bettys Way

Windsor Mill, Maryland 21244

C E R T I F I C A T I O N S

Certified Energy Manager

Boiler Operation Maintenance and

Safety

Erosion and Sediment Control

Pursuant to Environment

Red Cross CPR/ First Aid Certification

Certified Life Coach

E D U C A T I O N

Master of Business Administration

University of Phoenix

Timonium, MD Campus 2006.

Bachelor of Science Construction

Management Technology

University of Maryland Eastern

Shore

Princess Anne, MD 2001.

443-***-****

ad40uz@r.postjobfree.com

ANTHONY ROSS, MBA, CEM

PRINCIPLE PROJECT MANAGER

• NASA Goddard Space Flight Center- $37M projects involving lighting, water, direct digital controls, chillers, underground piping, metering, boilers and cooling towers upgrade work.

• Library of Congress and Architect of the Capital (U.S. House of Representatives)-

$68M projects involving building automation system, direct digital controls, transformer replacements, lighting, water, and steam trap upgrades.

• Arnold Air Force Base- $25M projects involving steam trap, direct digital controls, and lighting upgrades.

• Springfield Hospital Center- $4M projects involving water and direct digital control upgrades; electric metering work.

• Motor Vehicle Administration of Maryland (MVA)- $4M project involving cooling tower work.

• Federal Law Enforcement Training Center (FLETC)- $5M projects involving photovoltaic solar panels work.

• Delaware Department of Correction- $4M projects involving water and direct digital controls upgrades, electric metering work.

• The Smithsonian Institute- $6M involving photovoltaic solar panels, steam system upgrade, and chilled water metering.

• Jessup Correctional Facilities- $12M steam line system, lighting and digital controls upgrades.

• U.S. Department of Energy (DOE)- $19M projects involving lighting and water retro, and mechanical work.

• National Institutes of Health (NIH)- $40M projects involving photovoltaic solar panels, steam system upgrade, insulation, steam turbine generator, campus interior & exterior lighting, and condensate recovery upgrades. K E Y P R O J E C T S

PROFESSIONAL

MEMBERSHIPS

US Army Corps of Engineers

Construction Quality Management

US Army Corps of Engineers

Construction Quality Management for

Contractors

American Association of Black in

Energy & Association of Energy

Engineers

Omega Psi Phi Fraternity Inc.

S K I L L S &

T R A I N I N G

OSHA 30-Hour Training

Construction Industry Outreach

Training

Web-CTRL Operation Training

Microsoft Works Office Suite

High Proficiency in PLC

Capital Budget Management

Acquisition Procurement/Planning

Negotiating/Administering/Close-out

Subcontracts

PREVIOUS EXPERIENCE

2008- 2021: Project Manager II at NORESCO

2006- 2008: Project Manager at Energy Systems Group 2005- 2006: Assistant Project Manager at Banks Contracting Company 2004- 2005: Construction Manager at Struever Brothers Eccles & Rouse, Inc. 2001- 2003: Assistant Construction Manager at Ryland Homes Homebuilder Previous Projects:

• Baltimore City Schools Energy Savings Performance Contracts

• Baltimore City Traffic Light Retrofit Energy Savings Performance Contracts

• Greater Baltimore Medical Center Hospital Renovation

• Baltimore School for the Arts Renovation

• Homebuilding Projects



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