Data Entry Customer Service
Resume:
Shameka Davis
Objective: To secure a position where my knowledge of customer service, data entry, and various computer application will be utilized to their fullest potential and enable me to use my strong organizational skills, educational background and ability to work well with others in the work place providing personal and professional growth.
Qualifications: Proficient in several computer software such as excel, access, power point, and word. Possess excellent clerical and shipping, receiving; as well as data entry also outstanding organizational skills. Trained in the following systems Logic and Sap, also mailroom equipment, and stamping machines. Very familiar with handling customer and client over phone and computer to better satisfaction between the customer and company.
Education: Received high school equivalent degree May 1996 Summary of Experience:
Sept. 2017-Present XPO Logistics Outbound Lead/ Gxo Logistics I process orders for each LTL carrier as well as DC orders I make sure the drivers get out and in timely manner I also send out corresponding e-mails Import and Export documents going to Canada. Also cancel orders and remove back orders off of orders that needs to be cancelled. Also process LTL consolidate loads into shipments before deadline. Send out emails to upper management at the end of the day on what did make shipments and what didn't make the loads. As well I help out in other departments and returns and parcels.
March 2015-Present Penske Logistic/Starbucks RDC Operations Lead for Shipping Office I do wave planning, orders that drop I plan them, as the orders come in. I plan them on outbound shipments once all of the shorts have been fixed and allocated. I also track inventory also to make the wave planning of orders to be complete. I also corresponded with emails to the customers for what needs to be shipped, carrier, and Load Tenders.
November 2011-July 2013 Penske Steelcase/Randstad Material Coordinator Job duties included: assigning shipments to doors, running picking, processing loads to meet the planned PGI times, I also did picking and put away of shipments in the warehouse with the use of a RF Scanner accurately. Customer service answering the phones. Processed bills for drivers once shipments were complete. Used Microsoft word, excel spreadsheets, outlook and AS400. April 2011-August 2011 Ceva Logistics
Dispatcher/Data Entry Clerk
I started out data entry bills in the system, also dispatching inbound and outbound drivers to what stations the need to go to. Answering phone and making calls to the customer, routing freight on plane or truck. Making calls to airlines and to see if they have enough room for the part to fit on the plane. Also calling the customer to give them the flight number and when it will be arriving. August 2007 – February 2009 Penske Logistics Co.Fort Worth, TX Warehouse Clerk
I handled transit reports, which consists of sending e-mails to the customers to ensure there order. Also controlled inbound and outbound shipments by creating task list for drivers and scanners to confirm quality assurance between all shippers and management. May 2002-June 2006 Tran star Industries Grand Prairie, TX Warehouse Lead/ Shipping & Receiving Clerk
Using computer equipment, systems, and database to search for customer orders and accounts. Material handling orders to pulled from system and be packed ready for shipment. Shipping and receiving from various carriers and delivery companies. Very familiar with AS/400 systems that ensures inventory and quality control.
January 2000-May 2001 Web TPA Health Insurance Irving, TX Administrative Assistant/ mailroom coordinator
Using mailroom equipment; stamping machine pull, sorting, faxing, and filing, to distribute mail in a timely manner to ensure satisfaction. Keeping professional outlook and company loyalty making computer and document corrections to be processed at company standards. References Available Upon Request
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