TINA HOWARD

**** ********** ******

Dallas, TX **216

214-***-****

ad40py@r.postjobfree.com

CAREER OBJECTIVE

Customer Service, Office Administration

SUMMARY OF SKILLS

• Customer Service

• Banking

• Staff Supervision

• Training

WORK HISTORY

PROCESS SPECIALIST

BNY Mellon Plano, TX 2010 to 2010

• Processed payments according to customer request

• Reviewed checks for daily deposits

TEAM MANAGER

Bank of America Richardson, TX 2000 to 2009

• Responsible for the day-to-day activities and guidance of team members

• Implemented guidelines and assisted with any employee issues

• Ensured that all members understood and worked together to achieve the team's objectives WORK FLOW COORDINATOR

Bank of America Richardson, TX 1998 to 2000

• Monitored and managed department workload volumes

• Identified and resolved routine workflow problems

• Managed, executed, and delegated customer requests for services PAYMENT SPECIALIST

Bank of America Richardson, TX 1994 to 1998

• Processed IRS tax payments

• Applied payments to customer accounts, prepared new bills, and set up billing accounts EDUCATION

Accounting

Mountain View College, Dallas, TX