Angela Owens

PROFESSIONAL SUMMARY

Deep knowledge of figures and basic filing techniques. Amazing ability to operate computer keyboard. Outstanding ability to manage administrative support functions. Superior organizational and analytical skills.

TECHNICAL EXPERIENCE

Software/Databases: Microsoft Word, Outlook

Others: Data Entry, Call Center, Multi-tasking, Problem solving, Customer Service, 10 Key, Order Entry, Inventory

PROFESSIONAL EXPERIENCE

CONDUENT – Indianapolis, IN Sep 2014 – Present

Eligibility Specialist

Process applications and changes for clients receiving and applying for benefits such as HIP 2.0 health coverage, cash assistance and food assistance.

Data Entry.

Call Center/Inbound and Outbound.

Multi-tasking.

Problem solving.

Multiple computer systems.

Microsoft Word.

Microsoft Outlook.

Use of two computer monitors.

LIBERTY MUTUAL INSURANCE – Indianapolis, IN Apr 2014 – Sep 2014

Customer Service

Call Center/Inbound.

Assisting in client inquiries concerning their insurance coverage.

Multi-tasking.

Using multiple computer systems.

Updating case information.

Data Entry.

STERICYCLE INC – Indianapolis, IN Jan 2006 – Jan 2014

Operations Support Rep

Data Entry/Computer /10 Key.

Process customer requests.

Process customer’s complaints.

Assemble return kits for medical supplies.

Ship return packages using USPS/UPS/Fed Ex.

Inbound and Outbound Calls in call center.

Reimbursements.

Handled pharmaceutical and consumer recalls.

Mail metering machines/fax/copy/printing.

Stay at home mom from 2003 – 2006

BRYLANE – Indianapolis, IN Feb 1997 – Jun 2003

Order Entry

Entered catalog orders by phone in call center.

Assisted in providing reimbursements.

Provided excellent customer service.

Processed returned items.

CVS WAREHOUSE – Indianapolis, IN Apr 1996 – Feb 1997

Processor

Processed inventory.

Scanned inventory product.

Separated inventory product.

EDUCATION

Graduate

Warren Central High School, Indianapolis, IN 1992

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