Social Worker Customer Service

Robert Wasike

Born *th of August ****

*****.**@*****.***

+256*********

CERTIFICATES

ASSOCIATIONS

Rotary club

member

LANGUAGES

Luganda

Spoken: Basic • Written: Basic

Swahili

Spoken: Fluent • Written: Basic

English

Spoken: Fluent • Written: Fluent

Lugisu

Spoken: Native • Written: Basic

I NTRO

WORK EXPERIENCE

financial inclusion system trainer pader district under parish model project,i trained differrnt district and parish leaders on how the communities can acces pdm loans using the system Basoga Baino FM is the number one radio station with the widest coverage and listenership in the

all of Busoga region and the neighboring districts. KEY TASKS AND DUTIES

* Accomplishing Marketing and Sales Human Resource objectives by recruiting,selecting,orenting,training,assigning,scheduling,coaching,counselin g and disciplining employee

* Communicating to expectations, planning, monitoring, appraising and reviewing job contributions,

* Planning and reviewing compensation actions, enforcing policies and procedures

* To achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews

* Preparing and completing action plans, implementing production, productivity, quality and customer service standards.

* To meet marketing and sales financial objectives by forecasting requirements, preparing and annual budget, scheduling expenditure,

* Identifying marketing opportunities by identifying customers' requirements and defining market

competitors share, strength, weaknesses, forecasting projected business and establishing target

market share.

* Accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandise and trade promotion programs, providing field sales action plan.

World point group is a company that deals in commercial printing and branding and producer of promotional material.

KEY TASKS AND DUTIES

* Assisted in regular branding and marketing activities to gauge progress and to ensure the quality

of implementation of project activities.

* Assisted in developing sales work plans and time frames for various activities under preparatory

framework.

* Identification and development of synergies and partnerships with government counterparts and

System Trainer

DERON • Apr 2023 – Jun 2023

Sales & marketing Manager

Basoga Baino FM • Jan 2011 – Apr 2023

Customer Relations Officer

World Point Group • Jan 2009 – Jan 2011

state authorities, NGOs and other relevant stakeholders to open up market.

* Monitored publicity and marketing strategies to be implemented an also provided desirable action

required before deadlines.

* Drafting and developing guiding proposals for the client to suit his publicity measure. I started with a main vision of transforming business and relations through proper communication.

Working with Media Advantage, I majorly did out door training and publicizing ballot paper samples,

educating communities on voting processes, I developed and Implemented communication plans,

published research papers, led to the production of a wide range of information materials like newsletters, documentaries, annual reports, speeches to mention but a few. I also developed skills

in setting up information sharing systems, social media management, and branding. KEY TASKS AND DUTIES

* Led the communication team to effectively convey electoral program activities and results to all

electoral stakeholders nationally. This ranged from production of periodic reports to the use of proactive forms of communication in delivering programme message to the stakeholders.

* Developed and Implemented communication strategy to support knowledge management and information

sharing system efforts incorporating the use of new technologies.

* Managed and supervised the communication teamincluding the responsibility of defining roles and

responsibilities within the team and organizing the team to meet all report deadlines and to adhere to the communication strategy.

* Maintained projects' compliance with all written contract deliverables (annual communication plans, semiannual report, exit reports, monthly bulletins). This task includes both planning others' time and coordinating others' inputs an taking the lead in writing and editing the reports.

* Provided overall management of the projects' information needs for visibility events. Working closely with program officers to plan for media involvement. This task also calls for organizational representation at conferences and workshops. Field Publication Officer

Media Advantage • Jan 2006 – Jan 2009

EDUCATION

am studying digital marketing

i studied bachalors in social science mejoring in sociology and gender studies with patial study in pychology

deploma in digital marketing

uganda management institute • Aug 2022 – Present

bachalors degree in social science

Makererre university • Aug 2005 – Jun 2009

SKILLS

Public speaking Radio production Multimedia Team leadership Training delivery Installing new software E-mail and internet Graphical design tools Basic computer maintenance Leadership skills Presentation skills Social media usage (Facebook, Twitter, etc.) Office tools: Word, Excel, Outlook Corporate communications Written communication Verbal communication Public Relations Interpersonal communication Communication HOBBIES

socialising,playing valley ball,music,community social responsibility,hiking,camping L I NKS

REFERENCES

Friend • +256-********* • ***********@*****.***

• +256-********* • ******.******.******@*****.***

Echaku Simon • Customs officer Uganda Revenue Authority Irongo Aggrey • station manager basoga baino fm limited

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