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Customer Service Experience, International Tour Manager, Tourism

Location:
Las Vegas, NV
Posted:
April 14, 2024

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Resume:

Quincee Jackson

**** ******** *** #**

Las Vegas, NV 89107

520-***-****

EDUCATION

Southern Utah University, BA Sociology and Family Services

International Guide Academy, International Tour Manager Certification

EMPLOYMENT

White Pass and Yukon Route, Train Agent Five Years

Developed elite oral communication skills, achieved record breaking numbers by organizing and executing daily, three hour long presentations to 500 plus people at a time, oversaw the satisfaction of those large groups, worked with people of diverse backgrounds and socioeconomic status while ensuring excellent customer experience.

Haggard Childcare, Minor Avenue Children’s House, Teacher Two years

Achieved mastery in emotional regulation techniques. Supervised student learning, taught relevant coping skills, served as a positive role model for children, developed impeccable customer service skills and the ability to maintain client confidentiality, managed up to 15 children at a time.

Southern Utah University, Registration Staff Three years

Developed skills in prompt problem solving, recording precise data, handling sensitive information and documents, adopted incredible phone etiquette, obtained skills in computer system BANNER.

COMMUNITY INVOLVEMENT

Falls Church- Mclean Children’s Center, Falls Church, VA Nine Months

Shadowed early intervention educators, demonstrated skills and hobbies to pre-school aged children, lead groups in activities, assisted with administrative tasks, problem solving, aiding in providing high-quality education to low-income families.

The Church of Jesus Christ of Latter-Day Saints One year six months

Official Representative in east Mexico City, Mexico- Managed and documented progression of individuals and families by designing programs and facilitating success, developed written and oral fluidity in the Spanish Language, preformed in a fast paced, multi-task, goal oriented environment, executed detailed plans with exactness in accelerating the achievement of team goals, and ranked as the top performer among female counterparts, quantitatively excelling in performance metrics.

Canyon Creek Women’s Crisis Center, Cedar City, UT Three years

Assisted with improving societal response to domestic and sexual violence by promoting primary prevention strategies, occurring extensive training in crisis, trauma and advocacy, monitoring advancement of company youth programs, presented and facilitated the advancement of a statewide curriculum for youth on healthy relationships.



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