Peter Kondiles
Tomball, Texas 77375, 702-***-****
ad408c@r.postjobfree.com
EXPERIENCE:
Oncor Electric Delivery
June 2023 to Present
NOC Lead
• Supervise a team of six operators in troubleshooting network issues and scheduling.
• Troubleshoot Nokia routers using the NSP.
• Use TMON NMS tool.
• Monitor and Troubleshoot Harris, Aviat Microwave, MASS Radios and Adva Fiber Networks.
• Perform Diagnostic test on RTUs, meters, radios and Scada Networks.
• NERC and CIP certified.
Southern California Edison remote contractor
July 2020 to June 2023
Satellite and Transport Engineer 2
• Monitor and Troubleshoot satellite issues on the iDirect Platform.
• Monitor and troubleshoot Sonet and DWDM issues using the Infinera DTN,
Cisco ONS15454 & Alcatel DMX-1665 platforms.
• Troubleshoot IP issues on the Nokia 7705 and 7750 and Cisco routers.
• Monitor and troubleshoot microwave issues on the Alcatel Lucent MDR-8000 &
MPR-9500 platform.
• Utilize Telenium, TMON and Spectrum Monitoring tools.
• Utilizing Remedy ticket system and Metasolv Data Base.
• Utilize DNX-11 (DACS) and IMACS 800 Channel Bank to test DS1, DS3 and Ethernet
Services.
• NERC background certified
Logix Fiber Network
Jan 2018 to July 2020
Voice Specialist III
• Received CEO recognition for outstanding customer service and innovative
Technical solutions in salvaging and repairing key customer network issues.
• Received numerous accommodations from customers for resolving long-standing
Network issues and providing superior customer service.
• Received a Logix Brand Ambassador award for outstanding services to customers.
• Trained NOC management in network troubleshooting and develop guidelines &
Standards for the NOC.
• Experienced in Design, configuration and troubleshooting DMS 250, T7,
BroadSoft, hosted PBX & PSAPS.
• FTTH (fiber to the home) using Calix E7 & E20 CMS platforms testing GPON,
ONT’s, SIP, IPTV, VOD & Active Ethernet circuits.
• Infinera TM3000 platform monitoring and testing DWDM and CWDM fiber Metro
Networks.
• Cyan Z22 (metro Aggregation and Transport platform) monitoring & testing
10G Ethernet, SONET, or SDH and DWDM circuits.
• Metaswitch (VOIP) performing service assurance (call analysis), subscriber
Management (user), alarms, SS7, ISUP, SIP, MGCP, call features, trunks,
Subscriber configuration, call trace, customer profiles, etc.
• Troubleshoot and test DS1, DS3, Fiber, Ethernet, SIP, PRI, Brocade, Adtran,
Alcactel, Mikrotik and Cisco routers.
FOX Sports
Jan 2016 to Jan 2018
NOC Supervisor
• Streamlined NOC procedures and heighten customer focus to staff to significantly
Reduced MTTR and customer satisfaction.
• Use IneoQuest IVMS to monitor & troubleshoot the Fox OTT video network on the
AWS (VOS) cloud. Cooperatively work with CDN and MVPD vendors
(Harmonics, Bamtech, ISP) to resolve Cloud and equipment issues.
• Basic Configuration on Cisco ASA 5500 series firewalls.
• Troubleshoot Harmonic (SXE) video servers, splicers and Arista switches.
• Create and troubleshoot VPN clients and networks.
• Create SOPs for the NOC.
• Use Jira ticket system and Confluence to track and monitor tickets.
• Performed reviews on staff performance.
• Assembled, mentored, and trained a young staff of engineers on proper troubleshooting
Procedures, and assisted in their professional development.
• Completed three-day SBE Leadership seminar.
EDUCATION:
University of Laverne
Bachelor of Science Degree in Mathematics
AWARDS
• Received five “Outstanding Customer Service and Technical Expertise” awards and
Two cash awards.
• Recently received CEO recognition for outstanding customer service and
Innovative technical solutions and many customer commendations for
Superior customer service and resolving long-standing network issues.
LANGUAGES: English, Greek and basic German.
PASSPORT: American and Greek
Degree: Bachelor of Science in Mathematics.