Diane Gay

Massapequa, NY *****

ad405f@r.postjobfree.com

+1-516-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Universe Home Services - Seaford, NY

March 2021 to October 2023

• Handled a high volume of incoming and out going calls.

• Organized and put together clients files into computer.

• Appointment setter, Email, Billing.

Customer Service Representative

Advanced Oxy-Med - Farmingdale, NY

June 2019 to March 2020

Large call volume. Customer support. Appointments. Faxing. E-mails. Texts collections of sleep cpaps, bi paps, appas. Medical equipment. Sales Associate

Home Depot - Copiague, NY

June 2012 to May 2014

Packing out Stock/Merchandise. Organization of merchandise on shelves. Customer service. Customer service

Diamond Finance Company - Jericho, NY

2007 to 2012

Oversee auto collections for the company's Auto lot in Brooklyn New York and other dealerships In NY, NJ, PA & FLORIDA.

* High volume of customer and dealership contact for payments.

* Handle a high volume of incoming calls.

* Type many letters for different reasons/Insurance issues as well.

* Organize and work on new customer accounts.

* Filing, Faxing and photocopying and work with money grams and western unions and check Payments by phone.

* Full recourse/ non-recourse auto loans, Dealer payoffs/buy backs, V/S of vehicle.

* E-Mail's, Insurance Issues.

Customer service/Collections

General Utilities - Plainview, NY

2005 to 2007

* Handled a high volume of incoming calls.

* High volume of customer contact for billing.

* Mail, Billing, Making appointments for various work, Data entry.

* Credit collections.

Education

Diploma

Hunter Business School - Levittown, NY

July 2001 to December 2001

Skills

• Customer Service

• CSR

• Customer Support

• Call Center

• Data Entry

• Customer service

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