ins and

a

School

systems

ations,

eports

ation

2

echnician

WORK EXPERIENCE

Automotive Mechanic

Bridgestone

**** - ******* ******, **

‘Established friendly rapport with clients, resulting

first-time customers returning for future appointn

‘+ Awarded Employee of the Year in 2019 and 2020

+ Conducted 45+ standard auto inspections per day

‘+ Communicated with clients after appointments tc

diagnostic results and suggest further maintenan

increasing client satisfaction by 3%

+ Implemented Fullbay software, distizing 98% ofp

records, increasing efficiency by 24%

Automotive Mechanic

Champion Auto Repair

2017 - 2019 Boston, MA

Attended 7 formal training sessions per year

Maintained detailed knowledge of complex repair

the largest auto manufacturing companies

‘* Established communication lines with clients and

in after appointments, increasing client satistactio

‘+ Resolved customer compiaints in-person and over

phone with a 98% success rate

‘+ Completed 480+ repair jobs, including repairinglre

worn brakes, injector clogs, old tires, and faulty spa

Auto Service Technician

Pep Boys

2012-2017 Boston, MA

'* Generated detailed auto diagnostic reports for eac

increasing client satisfaction by 41%

‘+ Utilized 35+ types of diagnostic and repair tools to.

wheel bearings, check fluids, change oil, and more

'* Built relationships with 30+ customers per day by

‘questions and offering maintenance advice

'* Crafted checklists for all technicians to ensure 0 m

inspections, increasing efficiency by 1

Automotive Technician

Valvoline instant Oil Change

2009 - 2012 Boston, MA

'* Learned basic car maintenance skills,including ch

cil, checking fluids, and replacing filters, lights, anc

Learned and complied with OSHA and MAP regul:

Documented all repairs and inspections with 97%

Cleaned work area by sweeping, removing trash,

tools, and power washing messes

TTT TC SOT es

Contact this candidate