Data Analysis, Machine Learning, Deep Learning, Python, SQL, Tableau

Kalyani Shankar

Phone: +1-646-***-****

Email: *************@*****.***

Summary

I am looking for an opportunity to restart my career in an industry where I can learn with my skill and contribute towards the goal of the project or organization.

With over 7 years of work experience in various domains like customer support, mortgage loan officer, training, I look forward to exploring the Data Science industry as a Data Analyst. Qualification

BSc (Bachelor of Science) in Computer Science, Graduated in 2008. Bangalore University, India

Certifications and Technologies

Recently completed an internship program in Data Science and Machine Learning from Edureka in March 2024.

Networking certification - Cisco Certified Network Associate (CCNA) from Top Gun technologies.

Skills

Proficient in Data Analysis Software - Python, NumPy, Pandas, Matplotlib, Plotly, Seaborn.

Proficient in Data Visualization Tools -Tableau.

Strong SQL querying skills in data extraction and data manipulation.

Familiar with Machine learning algorithms and techniques.

Proficient in Microsoft Excel for data cleaning and analysis.

Excellent Communication and Presentation skills.

Ability to work independently and in a team.

Attention to detail and good problem-solving abilities.

Good at Critical thinking and analyzing skills.

Good at Multitasking with Effective time management. Projects

● As part of the Data Science and Machine Learning (DSML) program, I have worked on various assignments and projects based on every topic for detailed knowledge. 1. Data Analysis Project - Using Python libraries such as Pandas, Seaborn, and Matplotlib to extract and analyze the information, visualize it, and look at different ways to analyze the risk of a stock, based on its performance history, I created a stock prediction report based on the data available in Yahoo Finance site. I calculated the day to day returns for 2 years of data and provided the correlation of their returns for companies like Apple, Microsoft, Google and Amazon as part of my analysis. 2. Machine Learning Project - Using Sklearn for model building, performance visualization, choosing the best model for prediction, I made a prediction for the test file to know whether the customers of the bank using different products of the bank disputed or not from the available data. 3. Tableau Project - Using Tableau, for a global superstore data, I gave the forecast of Sales, probability of returns for the next year based on category in order to avoid the refunds. I created a dashboard with a few insights for better visualization.

4. DSML Certification Project - Using python libraries such as Pandas, Matplotlib, Sklearn to extract, analyze, visualize and preprocess data, I worked on a Movie Recommendation System where I created a recommendation layer for an OTT platform to get suggestions on the next movie for its customers. A user gets a recommendation for the movies of choice based on the Popular Genres, Movie Names and Similar users watched list.

● As part of my Graduation program, I created a Database Management System Project on the School Management system using Visual Basic 6.0 and Microsoft Access. It ensures easy storage, access, retrieval of data including insertion, updation and deletion operations of data about the various departments of school. Work experience

1 IBM Daksh Business Process Services Pvt Ltd, Bengaluru – India Job Title: Senior Practitioner - CRM Operations

Sep 2010 – Jul 2015

2 Just Dial Pvt Ltd, Bengaluru - India

Job Title: Senior Information Retrieval Officer

Aug 2008 - Aug 2010

Job Description

IBM Daksh Business Process Services Pvt Ltd, Bengaluru – India (Sep 2010 – Jul 2015) Job Title Job Description Roles and Responsibilities Senior Practitioner -

CRM Operations

Mortgage Loan Officer for the

client St. George and Westpac

Bank (Australia)-Worked in

Certification and Settlements

teams.

My role was to process the home loans by checking and verifying the loan documents, request for missing or required documents, approve the loan if all conditions are satisfied. Also provide settlement with checks for the approved loan amount after deducting the mortgage

fees.

I verified and updated customers contact information into the database, being a part of Skips Teams of St. George and Westpac Banks.

I also worked as a substitute trainer for Skips Team and provided practical training for a new Team at

Manila – Philippines.

Being with St. George Bank, I also got a few awards for my performance.

Customer Support and

Technical Support

Representative for Dun and

Bradstreet Company (USA) – a

business credit bureau.

My role was to provide insights of the business credit report, analyze and explain the ways of improving the credit rating for the business, create the business reports for new businesses, update the credit report with the received inputs from the business.

I assisted customers with business reports of other companies whom they want to do business with and

provide insights about the same.

I also provided website navigational assistance with technical challenges for the customers.

Just Dial Pvt Ltd, Bengaluru – India (Aug 2008 - Aug 2010) Job Title Job Description Roles and Responsibilities Senior Information

Retrieval Officer

Worked with Customer Support

and Training Teams

My role was to add new business information into the database, update existing business files. To provide required information to the customers as a part of customer support.

As part of the training team, I did provide practical training for the new employees on the customer support job role.

Personal Details

• Name: Kalyani Shankar

• Father’s Name: Shankar Raju S M

• Date Of Birth: 19-May-1988

• Nationality: Indian

• Marital Status: Married

• Gender: Female

• Language Known: English, Kannada, Telugu

• Hobbies: Browsing, Tutoring

Declaration

I hereby solemnly affirm that all information furnished above is true to the best of my knowledge and efficiency. Signature

Kalyani Shankar

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