Lorraine Almanza

Customer Service

**** *. ******** *** ******, Ca 92376 909-***-**** ad402h@r.postjobfree.com

Objective

To obtain customer service position in a fast paced environment where I can utilize my multitasking and conflict resolution skills to exceed customer expectations and drive customer loyalty.

Experience

Adecco Staffing/ Shipping 2023 - 2024

• Strong sense of time and organization and utilization

• Picking and packing

• Able to work indepently and with a team

Zales / Jewelry Consultant 2021-2023

• Built customer relationships to increase sale opportunities

• Processed returns and exchanges according to company policies

• Assist customers in custom pieces

Cookies Clothing / Retail Associate 2022- 2023

• Greeting customers

• Handling transactions

• Making product recommendations

Rialto Unified School District / Noon Duty Aide 2005- 2021

• Supervision of students during recess period

• Enforced school rules and policies

• Greeted students and staff as they arrived to school in the morning

Son’s Amusement / Party Coordinator 1999-2005

• Took in deposits and balanced contracts

• Booked and organized supplies as needed

• Made phone call to customer as well as vendors

Mayors office / 1997

• Contacted voters

• Went down mailing list to send out voting information

Education

South El Monte High Major: Data Science Minor: Machine Learning

High school diploma

Skills & abilities

• Inventory

• Problem solving

• Communication

• Leadership

• Shipping

• Customer Service

• Answered Inbound Calls from Customers

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