MARQUITA WILLIAMS

PHILADELPHIA, PA *****

CELL # 215-***-****

SUMMARY

Skilled and detail-oriented Business Management major with 10+ years of experience in continuing education. Trained in analyzing and preparing reports requiring a high level of confidentiality. Highly organized with excellent interpersonal, written, and verbal communication skills. Excellent time management and problem-solving skills. Recognized for leveraging knowledge and experience in every role presented.

EDUCATION

Thomas Jefferson University, Philadelphia, PA

Bachelor of Science Degree in Business Management Graduated December 2021

Alpha Lambda Delta Honor Society

Thompson Institute, Philadelphia, PA

Diploma in Medical Office Management Graduated 2002

CERTIFICATES

Penn State Great Valley, Malvern, PA

Introduction to Microsoft Project Certification March 2023

Penn State Great Valley, Malvern, PA

Project Management Certification December 2022

Penn State Great Valley, Malvern, PA

Lean Six Sigma White Belt Certification June 2022

PROFESSIONAL EXPERIENCE

WOLTERS KLUWER, PHILADELPHIA, PA June 2018 to Present

Senior Content Management Associate (CME)

Address customer inquiries about continuing medical education criteria and credits in a timely and courteous manner.

Maintain documentation for accreditation.

Generate course activity, evaluation, and financial reports upon request.

Support online publishing workflow.

Perform quality assurance testing of online continuing education and continuing medical education.

Contribute to overall plan for operational excellence and improvement quality customer service.

Regular updates to workplace database.

ELSEVIER, PHILADELPHIA, PA June 2007 to April 2017

Continuing Education (CE) Coordinator

Supporting the department as a subject matter expert by responding to internal and external queries regarding American Nurses Credentialing Center criteria, operational requirements, and specific continuing education activities.

Work with Nurse Planners and Project Managers to ensure required documentation for each CE activity is initiated and maintained.

Audit continuing education activity files to ensure compliance.

Generate and distribute regularly scheduled CE activity data reports for all department stakeholders.

Point-of-contact and coordinator of pilot study testing for enduring CE activities.

Prepare, collect, and analyze CE activity evaluations for the nurse planner’s review.

Dialogue and plan for the effective and efficient operation of the provider unit.

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