Customer Service Support Representative

Minh Ho

682-***-**** *********@*****.*** Grand Prairie, TX 75052

WWW: https://www.linkedin.com/in/minhho9180a3300 WWW: Bold Profile

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.. Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience. Offering excellent technical abilities with software and applications and ability to handle challenging work. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Networking

Office 365

Monitoring tools

Window Servers

LAN/WAN

Endpoint Security

PowerShell

Strong leadership

POS Systems

EXPERIENCE

Restaurant Team Leader, Red Claws Crab Shack, February 2020-Current

Arlington, TX

Conducted daily team meetings to discuss operational objectives and customer service standards.

Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.

Established effective communication channels between front-of-house staff and back-of-house teams.

Computer Support Representative, Fry's Electronics Inc., February 2016-February 2018

Arlington, TX

Answered incoming customer calls and responded to emails in a timely manner.

Provided technical support for hardware, software and network related issues.

Troubleshot system malfunctions to determine root cause of problems.

EDUCATION AND TRAINING

Associate of Arts and Sciences (A.A.S.) - Information Technology-Cybersecurity

Tarrant County College, Arlington TX Expected in June 2024

GPA: 3.5

CERTIFICATIONS

CRT.Information Technology-Cybersecurity Specialist

CRT.Information Technology-Ethical Hacking

CRT.Information Technology-Information Technology Support

PROJECTS

Securing a Microsoft Windows Environment Creating users in Active Directory allows them to access resources across the network, including on different computers. Adding Active Directory (AD) to your company's network involves setting up a domain controller and configuring it to manage network resources, user accounts, and security policies.

LANGUAGES

English:

Native/ Bilingual

Vietnamese:

Native/ Bilingual

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