Laura Carlos

Miami, Fl *****

305-***-****

ad3zym@r.postjobfree.com

Summary

Astute Transportation Security Officer versed in monitoring screening checkpoints to identify prohibited items or suspicious behavior. Oversees screenings and baggage checks to enforce proper procedures. Diligent threat management expert with 15 years of security experience. Attentive Security professional offers 15 years of experience mitigating risks through close monitoring of screening areas. Conducts preboard screenings and enforces proper procedures according to TSA directives. Excellent command of de-escalation techniques and emergency situation management. Detail-oriented transportation security professional with solid background in 15 years environments focused on minimizing safety risks by identifying and removing hazardous materials and unauthorized individuals. Trained in examining people, bags and paperwork closely. Highly observant multitasker handles stressful situations and large passenger volumes while keeping calm and level-headed approach. Efficient Lead Transportation Security Offers with high integrity and 15 years of related experience. Work well under pressure to quickly and accurately conduct over hundreds scans each day. Familiar with operating wands, metal detectors and other screening equipment to conduct sophisticated searches. Security-conscious team player eager to contribute to the safety and security of all travelers. Hardworking Lead Transportation Security Officer focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Skills

Team development. Work with teams of over hundreds of diverse officers in order to effectively conduct the screening of thousands of daily passengers. Set example for team members by working with them to ensure the highest possible standards and promote professional ism among colleges.

Teamwork: Member of one of the locate airport deployment team called the TSST team. This teams traveled to other airports across the country to provide help. This team also performed security screening at special events.Example the Papal Visit back in 2015.

Verbal communication:Clearly and concisely explain TSA rules and regulations to passengers in order to to facilitate quick passage through the screening and ensure the diverse groups of passengers are aware of the security rules.

Training: OJT Coach for the Phase 1 New Hire Officer for the TSA Organizing.I am one of the first uniformed officer that the newly hired officers come in contact with, and give them the positive side of TSA.

Threat management:Oversees the security checkpoint in the absence of the Supervisor. Continually monitoring the security areas to detect any potential security concerns and maintain close communication with the supervisor regarding any issues that might reveal a weakness or vulnerability.

Experience

July 2023 - Current

DHS-CBP - Miami, FL

Custom Border Protection Technician

Documented, recorded and analyzed data and trend findings.

Updated and maintained logs, charts and records to track data.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals.

Planned and completed group projects, working smoothly with others.

March 2004 - Current

CVS PHARMACY - Miami, Fl

Shift Supervisor

Handled emergencies, guest complaints, equipment problems and team member conflicts

Completed accurate daily shift paperwork using POS system for drawer closeout

Maintained adequate prepped product for shifts by putting low-running items on order

Managed difficult or emotional customer situations as point of escalation

Maintained proper employee work schedules and break schedules to meet labor law requirements

Verified team members clocked in and appeared at assigned workstations at appointed times

Supervised team members to deliver good guest service, product quality and proper food handling

Performed store walk-through using appropriate checklists to verify clean, ready and stocked location

Completed opening and closing duties utilizing appropriate checklists

Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences

Communicated with patrons to build personable rapport and resolve issues

Prepared shift reports, keeping management informed of daily operations

Delegated tasks, communicated expectations and directed workflows to improve performance

Supervised department employees and monitored equipment to support functionality

Managed operations during shift, with total awareness of activities of employees and customers

Built and maintained positive relationships with supervisors, co-workers and guests

Assessed customer needs and issued complementary services to maintain customer loyalty.

November 2007 - June 2023

Department of Homeland Security/TSA - Miami, Fl

Lead Transportation Security Officer

Supported implementation of new security screening procedures in accordance with TSA objectives

Assisted with incident investigations, including report preparation

Directed screening checkpoint and baggage screening operations on day-to-day basis

Conducted pre-board security screening of individuals and baggage

Adhered to all standard operating procedures to remain compliant with company and government regulations

Responded appropriately to security breaches and emergency situations

Mitigated security threats by identifying, evaluating and applying appropriate situational approaches

Worked with local and federal law enforcement professionals to investigate and resolve security problems

Inspected carry-on items visually, manually and with the help of machinery such as x-ray machines

Created training materials for new hires and ongoing staff education

Kept the screening checkpoints orderly and efficient by quickly completing screenings and monitoring the overall operation of each station

Identified those passengers in need of in-depth screening based on machine readings or suspicious behaviors

Enforced policies evenly with all passengers and crew to minimize safety concerns.

Education and Training

May 1991May 1991

ST. Thomas University Miami, Fl

Bachelor of Arts Criminal Justice

GPA: 3.5, Graduated in top 10 % of class.

Student Scholar Athlete

Volunteer, at Here's Help for one Semester.

June 1987June 1987

St.CROIX Central School Kings

High School Diploma

GPA: 3.4, Awarded a one year scholarship from Florida Memorial, Graduated in top 5 % of class

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