SUMMARY

Scrum Master (SAFe)/Project Manager with 10+ years of experience leading cross-functional teams and facilitating delivery using Agile and SAFe methodologies.

Proven track record of successfully implementing Scrum practices, improving team efficiency, and delivering high-quality software products adhering to SDLC processes.

Multi-level management experience in Program Management, Development, Quality Assurance, and Architecture, keeping projects within budgets and customer value high.

Proven expertise in coaching and implementing Agile Scrum methodologies, fostering collaboration among cross-functional stakeholders.

Certified Scrum Master from Scrum Alliance.

PROFESSIONAL EXPERIENCE

VMware. Palo Alto, CA

Technical Project Manager/Scrum Master March 2020– January 2024

Led and coached Agile teams through successful product development cycles, ensuring adherence to Scrum principles.

Facilitated Scrum events, including Backlog Refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Collaborated with product owners and stakeholders to prioritize and refine the product backlog and Program Increment (PI) planning readiness to align with the quarterly production release cycles.

Spearheaded the adoption of Agile methodologies, resulting in a 20% increase in team velocity.

Provided servant leadership to identify and remove impediments to team progress, fostering a culture of continuous improvement.

Maintained a focus on delivering value to the customer while promoting collaboration and transparency within the team.

Designed Jira Dashboards to monitor the program progress and support the key metrics for the periodic status reports.

Supported developers in Jira story creation, managing story mapping, story definition, and Acceptance Criteria/Definition of Done.

Managed and led the Change Management for scope, timeline, and budget.

Managed Key Performance Indicators (KPIs) for On-Time-On-Budget ($5M) delivery. Managed to capture quality metrics and presented them to the senior leadership using Jira dashboards.

Provided in-depth written status updates at the Technical and Senior Executive levels using Jira Dashboards.

Managed and drove issues to closure, ensuring cross-functional dependencies and issues were covered and critical issues were escalated for resolution to leadership.

Collaborated with cross-functional teams, including BU’s architecture team, facilitating planning, alignment, and delivery.

Projects included:

oATLAS Platform program to build a new cloud platform to provide a set of common capabilities for quickly building and delivering services that manage Software Defined Data Centers.

oSystem Services Backend (SS-Be) Decomposition program to simplify customer provisioning steps. The effort included decomposing 43 monolith APIs into microservices.

oCompliance and Security program to upgrade VMware Managed Cloud on AWS in the US Public and Private Sector, driving compliance authorizations for FedRamp High(NIST), IL4 /IL5, SOC2, and PCI DSS (Data Security Standards).

GAP, INC. San Francisco, CA

Project Manager/Scrum Master May 2016 – March 2020

Managed upgrade several enterprise platforms as Scrum Master, including Office 365, SEP (Symantec Endpoint Protection), Cyalnce, and Windows10 and MS Outlook Exchange Server Migration.

Facilitated Scrum events, including Backlog Refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Led Scrum of Scrums (SoS) to resolve key issues and dependencies across teams/projects, facilitating Scrum Ceremonies, including Backlog Grooming and Sprint Planning; estimated user story complexity using Fibonacci numbers.

Collaborated with product owners to write and prioritize user stories in each release using Agile methodology.

Standardized estimation methods and considered team members' availability to estimate capacity to improve team predictable delivery, resulting in team velocity improvement by 6% in 3 months.

Created Jira dashboards to monitor team performance, building key metrics, including burn-up/burn-down charts and team velocity.

Tested compatibility of corporate applications for Windows 10 by creating VMs and using HyperV.

Coordinated UAT and Release Engineering teams for Office 365 and Windows 10 corporate applications.

ALLIANCE GLOBAL CORPORATE & SPECIALTY Novato, CA

Scrum Master May 2014 – March 2016

Facilitated Scrum events, including Backlog Refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Managed Data Center Migration and Test Automation As A Service (TAAS) projects as a Scrum Master.

Built TAAS for regression suite, supporting application team with productivity gain and cost benefits.

Led automation of application heartbeat checkout, saving critical time during migration and ensuring application efficacy.

Performed user acceptance, compatibility, functional, unit, integration, regression, GUI, back-end, and smoke testing.

Performed Black-box and grey-box testing on multiple insurance products.

Analyzed and reported test results, defect tracking, and bug reporting using tools like HP Quality Center.

AUTODESK San Rafael, CA

Scrum Master January 2013 – April 2014

Performed Scrum Methodology for the company’s BI Data Delivery Project.

Coordinated UAT with business owners, performing testing to meet Definition of Done criteria.

Coordinated with the Release Engineering team to deploy MRU (Minimum Releasable Unit).

Reported on escalations and represented team’s activity, providing progress to other technology service delivery forums.

FIRST REPUBLIC BANK San Francisco, CA

Scrum Master/QA May 2012 – January 2013

Facilitated sprint planning as Scrum Master for External Website Redesign and Windows 7 Migration projects.

Scrum Master for MS Exchange 2010 for desktop, iOS, and Android mobile devices.

Acted as a liaison between project teams, business users, and QA engineers, ensuring that testing was complete and adequate.

PG&E San Francisco, CA

QA Engineer February 2011 – May 2012

Rationalized over 25,000 applications and identified system owners to communicate and receive application install files to upgrade Windows XP/IE6/MS Office 2003 to Windows 7/IE8 and IE9/MS Office 2010.

Developed test plan for desktop and Windows upgrade web applications, performing UI testing and compatibility testing.

Used VMware tools to perform manual compatibility testing by installing desktop applications and use cases.

Coordinated with system owners in UAT by assigning VMs and ensuring remediation with the packaging team.

ADDITIONAL

Software Proficiencies: Agile Scrum, SAFe, Jira Admin, Confluence, Smartsheet Admin, Rally, HP Quality Center, HP ALM tools, Wiki, Microsoft Teams, SharePoint Admin, VMware Workstation, Team Foundation Server (TFS), ExtraView, SCCM, Clarity PPM, GOOD, DeviceAnyWhere, SAP Business Objects, HyperV, ServiceNow, AD Tools, MS-Access, MS SQL Server Management-2008, MySQL, Google Docs

Programming Languages Proficiencies: SQL, HTML, CSS, XHTML, Visual Basic, VB Script, MS Office 365, Power Shell

EDUCATION

B.A., Language Arts, India

US Citizen

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