Property Manager Customer Service
Resume:
Teresa Smith
Property Manager/Attic Storage
Independence, MO 64055
**********@*****.***
• Managing and Leasing Storage Facility since January 2020. Retail Management for 14 years. Bartender for 11 years.
Authorized to work in the US for any employer
Work Experience
Property Manager
Attic Management - Oak Grove, MO
February 2023 to August 2023
Key achievements: *Meet Budget and Rental Goals Monthly.
• On Site Property Management w/Daily Visual Lock Audits
• Daily Inspections and Maintenance
• Collect Rent/Collection Calls
• Process Auctions
• Marketing
• Process Rate Increases
• Weekly Insurance Audits
Store Manager
Storage Asset Management - Lees Summit, MO
January 2020 to February 2023
• Oversee all areas of Store Operations, Leasing and Maintenance Key achievements: *Meet and exceed monthly leasing and sales goals.
• On site Property Management with daily visual inspections.
• Weekly lock audits.
• Collect rent in a timely manner.
• Process auctions in compliance with Fair Housing Regulations.
• Monthly marketing to increase brand awareness.
• Increased rental and Protection Plan penetration from 15% to 39% in 8 months. Merchandise Execution Associate
Jcpenney - Lees Summit, MO
April 2019 to November 2019
Key achievements: *Executed merchandise from backroom to sales floor in a timely manner.
• Recovery of dressing rooms and sales floor.
• Returns and cashiering with responsibility for credit card penetration.
• Customer service including online ordering.
Engagement Coordinator
Homegoods - Blue Springs, MO
August 2018 to January 2019
Key achievements: *Oversaw Front End Operations
• Resolved customer issues.
• Damage control
• Trained and mentored new associates.
• Successful in reduction of shrinkage numbers.
• Successful in raising customer service scores by 23%.
• Increased credit card penetration by 7%.
Warehouse Supervisor/Merchandise Coordinator
Marshall's - Kansas City, MO
August 2007 to August 2018
Oversee and manage retail store operations with responsibility for sales and marketing, inventory control, stockroom supervision, and staffing.
* Supervise, train, motivate, and manage performance for staff of over 30 associates. Key Achievements: * Consistently meet and exceed sales and operating goals while ensuring daily "Door to Floor" policy enforcement under rigid time constraints.
* Successful in setting up new stores and grand openings. Merchandise Coordinator/CSM
Marshall's - Merriam, KS
1996 to 2007
Oversaw and managed daily customer service operations with responsibility for development of sales schedules, and implementation of strategic marketing initiatives and merchandising techniques to drive sales.
Key Achievements: * Key Facilitator in sales increase of $240,000 in 2002.
* Developed and strengthened key partnerships to ensure positive customer relations and satisfaction.
* Successful in reduction of shrinkage numbers and maintenance of audit numbers. Education
Associate in Business and Business Math
Daytona Beach Community College - Daytona Beach, FL Skills
• Sales
• Merchandising
• Shipping Receiving
• Training
• Retail
• Bartending (10+ years)
• Customer Service
• Data Entry
• Microsoft Office
• Inventory
• Filing
• Office, Data Entry, and 10 key (5 years)
• Office Experience (5 years)
• Warehouse Supervisor Experience
• Retail Management
• Purchasing
• Store Management Experience (10+ years)
• Retail sales
• Fair Housing Regulations
• Operations Management
• Profit & Loss
• Cost control
• Labor cost analysis
• Property management
• Store management
• Time management
• Property leasing (4 years)
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